Jr. IT Service Desk Support

4 weeks ago

Cebu City, Philippines Drake International Philippines Full time

Overview

Jr. IT Service Desk Support - open for fresh graduates. One of our client, an IT consulting company is currently looking for a Jr. IT Service Desk who will join their dynamic team in Cebu or Manila.

Working Set-up: Hybrid

Working Sched: Night shift

Salary: max of 25k + Night Differential

Responsibilities
  • Investigated handles requests for service, following agreed procedures.
  • Promptly allocates calls as appropriate.
  • Logs incidents and service requests and maintains relevant records.
  • Identifies and classifies incident types and service interruptions.
  • Records incidents cataloging them by symptom and resolution.
  • Acts under guidance to record and track reliability data for services.
  • Identify and diagnose issues and problems; investigate the source of issues and resolve it.
  • Categorize and record reported queries and provide solutions.
  • Support problem identification; advise users on appropriate course of action.
  • Monitor issues from start to resolution; escalate, if needed, unresolved problems to a higher level of support.
  • Provide essential online security advice and support.
Qualifications
  • Must Have Technical Skills:
    • With at least 6 months – 1 year relevant experience
    • Knowledge on BMC or ServiceNow ITSM system or ServiceDesk plus
    • Possess knowledge of Active Directory, Microsoft Windows, and Office365 (O365)
    • Possess strong documentation and communication skills
  • Must Have Soft Skills:
    • Critical thinker
    • Can replicate and troubleshoot issues
    • Display strong customer service skills and interpersonal skills
    • Ability to explain complex IT concepts in simple terms
    • Possess strong analytical and problem-solving skills
    • Desire to investigate problems
    • Able to accurately follow written technical work instructions
  • Good to Have Skill/s:
    • Possess knowledge of tools such as SCCM/Intune, Jira, PowerShell, and Azure AD are considered strong assets
    • Display information technology security awareness
    • Be interested in working in an environment using Kanban methodologies
#J-18808-Ljbffr

  • Service Desk Administrator

    19 minutes ago

    Cebu City, Central Visayas, Philippines Agileit IT consultancy Full time ₱900,000 - ₱1,200,000 per year

    Introduction We are looking for dedicated and skilled Service Desk Administrators to provide technical support and ensure smooth operations for our MSP clients. The ideal candidates will be responsible for ticket resolution, client support, and assisting in the maintenance of our service desk systems.Key ResponsibilitiesProvide first and second-level support...

  • IT Service Desk Support

    2 weeks ago

    Makati City, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱219,500 - ₱220,200 per year

    Actionlabs IT Services Corp We provide Managed Services and solutions for the benefit and continued improvement of businesses across different industries.With over a decade of experience, trusted technology partners, nationwide presence and a team of competent industry professionals, we aim to deliver Managed Solutions Anytime, Anywhere to help businesses...

  • service desk project manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Actionlabs IT Services Full time ₱1,320,000 per year

    We are looking for an experienced Service Delivery Manager to oversee IT infrastructure operations and service desk delivery. This role requires a strong background in project management, IT service delivery, and infrastructure support, with the ability to ensure consistent service quality, operational efficiency, and alignment with business objectives.Key...

  • Service Desk Engineer

    1 week ago

    Quezon City, National Capital Region, Philippines IT Group Pte Ltd Full time ₱216,000 - ₱648,000 per year

    The Service Desk Engineer is responsible for providing Level 1 technical support andservice dispatch to customers, both internal and external, across different practice areas. Service Desk Engineer provides Tier 1 support. Performs as the first point of escalation of IT infrastructure incidents that involve clients, customers, service providers, internal...

  • Jr Customer Support Specialist

    3 days ago

    Cebu City, Philippines Cloudstaff Full time

    Overview We’re Hiring: Jr Customer Support Specialist! Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! We are currently on the lookout for Jr Customer Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2...

  • Service Desk

    4 days ago

    Cebu City, Central Visayas, Philippines Capgemini Full time ₱80,000 - ₱120,000 per year

    Role RequirementsService Desk / Technical Helpdesk Analyst may perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and...

  • IT Service Desk

    3 days ago

    Cebu City, Philippines Staff4Me Full time

    CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...

  • Service Desk

    4 days ago

    Cebu City, Central Visayas, Philippines Capgemini Full time ₱300,000 - ₱450,000 per year

    Role Requirements Service Desk / Technical Helpdesk Analyst may perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and...

  • IT Service Desk

    3 days ago

    Cebu City, Philippines CallTek Full time

    CallTek Overview CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide...

  • Jr Network VoIP Support

    22 hours ago

    Cebu City, Philippines Vivant Full time

    Vivant Cebu, Central Visayas, Philippines About Vivant Vivant’s mission is to eliminate network, phone, and internet outages for SMBs by guaranteeing 100% uptime through innovative solutions and exceptional support. The company focuses on growth, success, and a customer‑centric approach. Role Overview – Jr. Network & VoIP Support Engineer The Jr....