Customer Success Manager
4 weeks ago
Infinit-O Pasay, National Capital Region, Philippines Overview Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction. With a highly engaged and innovative team, we don’t just optimize processes; we also create meaningful change. We embrace diversity, equity, and inclusion and are a Great Place To Work-certified and B Corp Certified company. Seniority and culture are central to our approach: we value people-first initiatives and sustainable growth. Job Responsibilities Serve as the first point of contact to manage multiple accounts during their implementation Demonstrate a deep understanding of the Envoy platform as well as project management methodologies Work directly with our customers to deploy a range of products within our workplace platform Drive a streamlined implementation plan following Envoy’s guidelines for scaled onboarding Maintain impeccable follow up with client calls, emails, and training Deliver engaging enablement sessions to successfully onboard key user roles Be the Voice of the Customer by helping drive escalations to resolution and by gathering and managing product feedback requests Execute on 1:1 video calls and one-to-many engagement strategies for your segment (email campaigns, webinars, group office hours) Ensure Envoy customers derive maximum value from their investment in our platform Represent Envoy as a domain and product expert in customer interactions Consistently strive for industry-leading NPS scores Qualifications 1+ year of experience managing relationships with software or services clients in a B2B sales or account management role 1+ year of implementation experience or experience driving projects for customers Knowledge of change management Strong verbal and written English communication skills Strong critical thinking and problem-solving skills Experience with deadlines and working in a fast-moving organization Training curriculum development and delivery is a plus Previous experience in a startup environment and using Salesforce or another CRM is a plus Seniority level Associate Employment type Full-time Job function Training Industries IT Services and IT Consulting #J-18808-Ljbffr
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Senior Executive, Customer Success
2 weeks ago
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Senior Executive, Customer Success
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