ServiceNow Specialist, Senior

2 weeks ago

Pasay, Philippines Stefanini North America and APAC Full time
Key Job Responsibilities & Essential Functions
  • Listen to customers' challenges and needs, educate them on how these can be solved within ServiceNow and collaborate with other team members to craft a solution proposal for the customer
  • Articulate and mediate trade-offs related to standardization, scalability, manageability, testability, security, maintainability, usability, functionality, cost, and time
  • Translate business requirements into technical requirements by developing epics, stories and the fundamental technical concepts required to develop a particular solution
  • Act as a resource and proxy product owner for developers engaged in delivering ServiceNow solutions crafted by you, advising, reviewing work and providing constructive feedback on the solutions that are being delivered
  • Remain abreast of industry trends and new developments to maintain current skills and remain current with industry standards to ensure solutions provided to customers are current and relevant
Summary Of Qualifications
  • Demonstrated ability to develop and maintain excellent long-term client/supervisor/peer relationships through delivering positive and valuable experiences to our clients in every interaction
  • Proven capability to work well under pressure and within tight deadlines
  • Dedicated leader recognized for team building skills and amazing client service
  • Deep knowledge of ServiceNow architecture and concepts
  • Experience implementing and maintaining service management processes and tools
  • Experience working closely with SMEs, project managers, and process owners to collect business requirements
  • Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
  • Knowledge of Agile/Scrum methodology
Job Requirements
  • Minimum 4 years of ServiceNow development/administration experience
  • ServiceNow Certified System Administrator - required
  • Additional ServiceNow Certifications - highly desired
    • Certified Implementation Specialist - ITSM (or any other module/suite)
    • Certified Application Developer
  • Experience in developing ServiceNow functionality that integrates multiple ServiceNow modules (cross-platform)
  • Deep technical and process knowledge of key ServiceNow modules and concepts must include
    • Incident
    • Change
    • Problem
    • Service Catalog
    • Service Requests
    • Service Portal
    • Notifications
    • Surveys
  • Expertise in ServiceNow Development and Administration techniques:
    • Server/Client side scripting
    • Request Fulfillment workflow development
    • UI Policy development
    • Business Rules
    • UI Pages
    • UI Actions
    • ACLs
  • Experience implementing integrations of ServiceNow to external systems with knowledge of common integration techniques
    • REST APIs
    • File import - Import sets/transform maps
    • Orchestration
    • LDAP integration
  • Experience working in an agile environment utilizing Story/Defect methodology
  • Experience implementing ServiceNow upgrades and patches, knowledge of ServiceNow upgrade and patching process
  • Experience managing ServiceNow code changes in update sets and promoting and applying update sets across instances
  • Some experience working on projects outside of core ServiceNow ITIL/IT Service Management processes (CSM, ITBM or GRC) would be a plus
  • ITIL V3 certification preferred
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