ServiceNow Development Team Lead

Overview

TP ICAP Manila, National Capital Region, Philippines

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

As a ServiceNow Development Team Lead you will be responsible for supporting the design, development, and implementation of ServiceNow solutions. You will work closely with senior developers and stakeholders to understand business requirements and translate them into technical solutions. This is an excellent opportunity for someone looking to grow their career in ServiceNow development and IT service management.

Role Responsibilities

• Assist in the development and customization of ServiceNow applications and modules.
• Collaborate with senior developers to design and implement ServiceNow solutions that meet business requirements.
• Participate in the configuration and administration of the ServiceNow platform.
• Develop and maintain technical documentation related to ServiceNow configurations and customizations.
• Perform unit testing and support user acceptance testing (UAT) to ensure the quality of the developed solutions.
• Troubleshoot and resolve issues related to ServiceNow applications and integrations.
• Stay up-to-date with the latest ServiceNow features and best practices.

Experience / Competences

Essential

• Experience in ServiceNow administration and development.
• Bachelor’s degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.
• ServiceNow Certified System Administrator (CSA) certification, and other relevant certifications.
• Basic understanding of IT service management (ITSM) concepts and practices.
• Familiarity with ServiceNow platform and its core modules (e.g., Incident, Problem, Change, Service Catalog).
• Experience with JavaScript, HTML, CSS, and other web technologies.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork skills.
• Ability to learn quickly and adapt to new technologies and processes.

Desired

• Experience with ServiceNow development, including scripting, workflows, and integrations.
• Knowledge of Agile development methodologies.
• Experience with REST/SOAP web services and APIs.

Job Band & Level

• Manager / 7

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish. If you are enthusiastic about this role but your experience doesn’t align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognizing how your unique skills and abilities can be a valuable contribution. Don’t hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That’s why we’re building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

Philippines - A.T. Yuchengco Centre - Taguig City

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

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