Lead ServiceNow Technical Consultant CASE

Overview

Lead ServiceNow Technical Consultant CASE (APAC) – Fujitsu Manila, National Capital Region, Philippines. This is a customer-facing technical leadership role based in the Philippines, with work across the APAC region. It is a permanent position with a work-from-home arrangement (onsite presence required 1-2 times per month).

About the Job

Lead ServiceNow Technical Consultant CASE (APAC). You will guide enterprise customers across APAC to unlock the full potential of the ServiceNow platform, lead technical solutioning, hands-on delivery, and advisory for complex implementations across modules such as ITSM, HAM/SAM, SPM, and HRSD. You will mentor consultants, contribute to Fujitsu’s ServiceNow practice growth, and help shape technical best practices across the region.

Responsibilities And Accountabilities

• Lead end-to-end ServiceNow solution design and delivery across multiple domains (ITSM, ITAM/HAM/SAM, SPM, HRSD).
• Act as a trusted technical advisor to customers, aligning ServiceNow capabilities with business outcomes.
• Drive technical delivery of CASE entitlements, ensuring high-quality implementations.
• Support pre-sales activities by providing technical input, scoping, and solution demos for new opportunities.
• Mentor junior consultants and foster knowledge-sharing across the ServiceNow practice.
• Stay up to date on new ServiceNow releases and guide customers on technical upgrade impacts and adoption.
• Ensure ServiceNow solutions adhere to best practices, scalability standards, and security/compliance requirements.

Requirements And Experience

Must-Have Technical Skills:

• 7+ years experience in ServiceNow solutioning, delivery, or support, including enterprise-scale implementations.
• Strong knowledge of ITSM, plus at least 2 of the following: HAM/SAM, SPM, HRSD.
• Deep understanding of ServiceNow platform capabilities, configuration, and integrations.
• Experience across multiple ServiceNow releases (Orlando onwards), with ability to articulate release impacts to customers.
• Ability to balance hands-on delivery with technical advisory.

Certifications (Mandatory)

• ServiceNow Certified System Administrator (CSA).
• ServiceNow CISITSM.
• At least one additional CIS certification (e.g., SAM, HRSD, SPM).
• CAD Certified Application Developer.
• Certified to deliver 3+ CASE technical entitlements.

Other Desirable Experience

• ITIL Foundation with strong knowledge of Incident, Change, and Problem Management.
• ServiceNow Presales accreditations or experience supporting pre-sales cycles.
• Exposure to both Agile and Waterfall methodologies.
• Strong communication and presentation skills with ability to engage technical and non-technical stakeholders.

Why Fujitsu?

• We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs, flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents. We welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific peoples; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our FAQ to assist with the recruitment journey.

If you don’t tick every box, please don’t rule yourself out. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity. For more information, please email

Search Firm Representatives PLEASE READ

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. The submission of CVs or resumes by search firms without a valid written agreement will be the sole property of Fujitsu. No fee will be paid if a candidate is hired through an agency referral where no agreement exists. Where agency agreements are in place, introductions must be through the Fujitsu Talent Acquisition Team.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with AI assistance.

#J-18808-Ljbffr

---