
Business Analyst
4 weeks ago
Overview
Position : Business Analyst
Employer : STRATEGIC STAFFING SOLUTIONS (S3), an affiliate of Strategic Staffing Solutions
Role : Director | Talent Acquisition | Recruitment | Operations | Specialized Solution Services
Work Set-Up : Hybrid - 2x per week onsite
Schedule : TBD
Job Description and Responsibilities- Support the software development lifecycle for software solutions to deliver a highly advanced regional consumer-facing mobile app and digital technology ecosystem, leveraging proprietary and 3rd party loyalty, marketing automation and cloud computing platforms, as well as partnerships with technology consultancies and developers.
- Provide 2nd level production support for several applications by troubleshooting incidents, identifying root causes and solutions, designing and implementing configuration changes, and monitoring performance.
- Deploy, configure, and support business applications.
- Develop deep domain knowledge by understanding business processes.
- Elicit business requirements and translate business needs into fit-for-purpose actionable plans.
- Actively participate in an integrated DevOps team using Agile methodologies with a strong change management focus.
- Proactive communication and quick response to production issues and project work; strong customer focus.
- Monitor interfaces/data loads, administer security, and provide feedback/solutions on application performance.
- Identify areas for improvement and partner with Software Engineers and team members to address tactical and strategic issues.
- Develop and maintain support documentation.
- Maintain IP compliance on systems and software as appropriate.
- Bachelor’s degree in computer science, Engineering, Math, Statistics, or other relevant fields.
- At least 5+ years’ experience with technical and/or business knowledge as a Business Analyst.
- Critical thinking skills for framing, analysis, and synthesis of complex issues.
- Ability to tailor business processes to adapt to application functionality and processes.
- Strong stakeholder engagement; proactively collaborates with external (3rd party support and vendors) and internal customers.
- Technical writing – ability to communicate complex ideas, status of issues and changes clearly (oral and written) to all levels of staff across the organization.
- Independent, organized, and able to multi-task.
- Ability to work effectively and proactively in a multi-functional setting.
- Detail oriented with the ability to quickly assimilate and apply new concepts, business models and technologies.
- Highly motivated and a self-starter.
- Ability to do low code, develop and understand programming languages is preferred.
- Working knowledge of IRM technical controls and MS Azure Cloud is an advantage.
- Working knowledge and understanding of Secure File Transfer Protocol (sFTP) used for data exchange, and SQL database queries and tables is preferred.
- Knowledge in two or more areas such as card systems, payment systems, mobile app, testing and integration, business analysis, production support, with a good overarching understanding of retail petroleum marketing and store systems.
- Business Analyst skills and technical depth.
- Ability to understand strategic goals and key processes and identify integration points.
- Experience developing, socializing, and vetting new business processes across multiple stakeholders.
- Ability to analyze data and recommend reports to aid decision making; communicate trends and actions to audiences at all levels.
- Experience with mobile systems or loyalty rewards systems is a bonus.
- Familiarity with IRM/IRSM/SOX processes and related standards is a plus.
- Understanding of Service Level Agreements, Vendor Management, and Incident Management.
- Experience/knowledge in Agile SAFe, Kanban and Scrum methodologies.
- Ability to coordinate, create and deliver effective communications across diverse stakeholder groups; adept at tailoring communications to audiences at all levels.
- Ability to work with multiple internal and external teams and influence to drive results.
- Able to influence and inspire trust; demonstrates initiative and ownership to achieve results.
- Able to provide out-of-hours support when needed.
- Seniority level : Mid-Senior level
- Employment type : Full-time
- Job function : Information Technology
- Industries : IT Services and IT Consulting
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