Business Analyst

4 weeks ago


Makati, Philippines Strategic Staffing Solutions Full time

Overview

Position : Business Analyst

Employer : STRATEGIC STAFFING SOLUTIONS (S3), an affiliate of Strategic Staffing Solutions

Role : Director | Talent Acquisition | Recruitment | Operations | Specialized Solution Services

Work Set-Up : Hybrid - 2x per week onsite

Schedule : TBD

Job Description and Responsibilities
  • Support the software development lifecycle for software solutions to deliver a highly advanced regional consumer-facing mobile app and digital technology ecosystem, leveraging proprietary and 3rd party loyalty, marketing automation and cloud computing platforms, as well as partnerships with technology consultancies and developers.
  • Provide 2nd level production support for several applications by troubleshooting incidents, identifying root causes and solutions, designing and implementing configuration changes, and monitoring performance.
  • Deploy, configure, and support business applications.
  • Develop deep domain knowledge by understanding business processes.
  • Elicit business requirements and translate business needs into fit-for-purpose actionable plans.
  • Actively participate in an integrated DevOps team using Agile methodologies with a strong change management focus.
  • Proactive communication and quick response to production issues and project work; strong customer focus.
  • Monitor interfaces/data loads, administer security, and provide feedback/solutions on application performance.
  • Identify areas for improvement and partner with Software Engineers and team members to address tactical and strategic issues.
  • Develop and maintain support documentation.
  • Maintain IP compliance on systems and software as appropriate.
Required Skills
  • Bachelor’s degree in computer science, Engineering, Math, Statistics, or other relevant fields.
  • At least 5+ years’ experience with technical and/or business knowledge as a Business Analyst.
  • Critical thinking skills for framing, analysis, and synthesis of complex issues.
  • Ability to tailor business processes to adapt to application functionality and processes.
  • Strong stakeholder engagement; proactively collaborates with external (3rd party support and vendors) and internal customers.
  • Technical writing – ability to communicate complex ideas, status of issues and changes clearly (oral and written) to all levels of staff across the organization.
  • Independent, organized, and able to multi-task.
  • Ability to work effectively and proactively in a multi-functional setting.
  • Detail oriented with the ability to quickly assimilate and apply new concepts, business models and technologies.
  • Highly motivated and a self-starter.
  • Ability to do low code, develop and understand programming languages is preferred.
  • Working knowledge of IRM technical controls and MS Azure Cloud is an advantage.
  • Working knowledge and understanding of Secure File Transfer Protocol (sFTP) used for data exchange, and SQL database queries and tables is preferred.
Preferred Skills
  • Knowledge in two or more areas such as card systems, payment systems, mobile app, testing and integration, business analysis, production support, with a good overarching understanding of retail petroleum marketing and store systems.
Selection Criteria
  • Business Analyst skills and technical depth.
  • Ability to understand strategic goals and key processes and identify integration points.
  • Experience developing, socializing, and vetting new business processes across multiple stakeholders.
  • Ability to analyze data and recommend reports to aid decision making; communicate trends and actions to audiences at all levels.
  • Experience with mobile systems or loyalty rewards systems is a bonus.
  • Familiarity with IRM/IRSM/SOX processes and related standards is a plus.
  • Understanding of Service Level Agreements, Vendor Management, and Incident Management.
  • Experience/knowledge in Agile SAFe, Kanban and Scrum methodologies.
Communication Skills
  • Ability to coordinate, create and deliver effective communications across diverse stakeholder groups; adept at tailoring communications to audiences at all levels.
  • Ability to work with multiple internal and external teams and influence to drive results.
Leadership
  • Able to influence and inspire trust; demonstrates initiative and ownership to achieve results.
  • Able to provide out-of-hours support when needed.
Job Details
  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Information Technology
  • Industries : IT Services and IT Consulting
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