Business Analyst

• Performs business requirements gathering from external and internal stakeholders using elicitation techniques and ensures proper documentation of these requirements using approved templates and forms
• Creates business requirements documentation and creates system specifications that drive product development and implementation
• Reviews, analyzes, and evaluates client’s requirement to implement systems solutions to support the client’s business processes requirements
• Creates functional specifications provided by internal and external stakeholders of developed products and services
• Creates process flow chart or diagram to provide a visual overview of all the tasks and relationships in a business process
• Function as a liaison between business users and the technical team
• Participates in software design collaboration sessions with the solutions architect and development teams to define software functionalities and enhancements of developed products and services
• Manages development of developed products and services, features, and enhancements as aligned with each product’s roadmap
• Coordinates activity schedules and user acceptance to project delivery team and external clients
• Formulates project scoping and pricing of services for project implementation of different packaged solutions proposed to external clients
• Documents project actualization costs to ensure that costs are still within the budget and alerts team lead when actual costs are about to exceed estimated costs
• Leads risk assessment sessions with project team for identifying risks, ensuring mitigating plans are solid, and taking on the responsibility for follow through of proposed mitigating plans for each assigned project
• Consolidates and validates build packages and patches as endorsed by the quality assurance analyst for proper commercial versioning and documentation and handover to implementation team
• Monitors software issues of developed products and services as handled by the support team from problem reporting to resolution
• Conduct post-project meetings with the project team to discuss the different project aspects like lessons learned, what we did well, and what we can further improve on
• Ensure that all issues encountered during project implementation phase are properly addressed and resolved in a timely manner
• Conducts regular checkpoints or meetings with the business users to ensure that issues are appropriately addressed
• Research on new technologies for improving usage of marketed products and applications as well as to enhance existing packaged solutions to clients
• Participates in collaboration sessions with the solutions architect and development teams to discuss prioritization of software functionalities and enhancements of developed products and services
• Coaches junior business analysts on business requirements gathering from external and internal stakeholders using different techniques
• Perform all other job-related tasks that may be assigned by the service delivery team lead
• Business analyst I report to the service delivery team lead
• Solves a range of straightforward problems and analyzes possible solutions using standard procedures
• Business analyst I work is closely managed and can do activities defined with significant guidance from the team lead
• Works with minimal guidance from the team lead
• Business analyst I can provide guidance to other team members and provide recommendations to clients to improve their processes

Education Level : Bachelor’s Degree

Field of Studies : In Computer Science, Business Studies, or equivalent

Experience : Minimum of three years experience in a similar or subordinate job

Qualifications

• Junior executive experience specializing in marketing or business development is an advantage
• Advanced Microsoft Excel skills
• Ability to work independently
• A good team player
• Strong organizational and interpersonal skills
• Good analytical skills and communication skills
• Good command in documentation and project management