Us Telco Call Center Workforce Real Time Analyst

3 weeks ago

Metro Manila Philippines Buscojobs Full time

US Telco Call Center Workforce Real Time Analyst

Location: Pasay (various postings) • Virtual and onsite options may be listed

Job Description: Various customer service and call center roles with responsibilities including supervision, coaching, performance management, and ensuring KPIs are met. Multiple postings include entry to mid level positions and some with hiring events or fast-track processes.

Responsibilities (selected examples)
  • Supervise a group of call center associates, monitor work and attendance in accordance with policy and legal requirements.
  • Coach direct reports regularly to meet performance metrics; identify issues, develop action plans, and implement corrective actions up to termination as needed.
  • Ensure service delivery meets contractual KPIs and financial expectations; communicate expectations and provide updates to the team.
  • Handle escalated customer calls as needed; conduct team meetings; stay current on internal processes and policies.
  • Promote company values and act as an advocate for team members.
Qualifications (selected examples)
  • Call center experience (often 6–12 months minimum; some roles accept without experience).
  • Strong English communication skills; high school or higher education; willingness to work shifts and on-site when required.
  • Ability to use computers, navigate the internet, and operate basic software; reliable internet and equipment may be required for some roles.
Benefits / Perks (selected examples)
  • Competitive base salary (examples shown: up to Php26,000; up to Php22,300; Php20,000 depending on role).
  • Health insurance (HMO) and life insurance; paid training; promotions to permanent employee; opportunities for incentives and bonuses.
  • Transportation or onsite facilities; company events and leave benefits; government benefits where applicable.
Application Questions (examples)
  • How long is your BPO experience?
  • Provide active email and Viber/phone contact; willingness to work onsite; current location.
  • Details on device availability (laptop/desktop with webcam and headset) and internet stability.
Job Types
  • Full-time, permanent; onsite and remote opportunities
Call Center Agent – Pasay Area (and other locations)

Job descriptions vary but commonly include:

  • 6 months minimum BPO experience (some roles accept no experience); HS or SHS graduate; strong English; willingness to work on-site or shift schedules.
  • Salary ranges commonly Php16,000.00 – Php26,000.00 per month depending on account and location.
  • Benefits include health and life insurance, paid training, and opportunities for promotion.
Additional Notes

Multiple postings reference “One Day Hiring Process”, “No Final Interview”, or “Onsite Interviews” as part of the recruitment process. Listings include assorted locations (Makati, Ayala North Exchange, Pasay, Pasay Area, NCR region).

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