Canada Service Workforce Real Time Analyst

1 day ago

Manila, Philippines ADP Full time

ADP Manila, National Capital Region, Philippines Workforce Management Real Time Analyst (WFM RTA) Summary of Duties: The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Responsibilities Manage call volume, daily attendance, and program break schedules. Work closely with the operations team to analyze and help improve delivery processes. Generate ideas for process and service improvement planning. Produce daily, biweekly, and monthly internal reports. Use trends and reports to forecast requirements.Assist with projects and other duties as requested or assigned. Identify real-time call volume interruptions and system outages that impact contact center performance. Escalate contact center interruptions to appropriate business continuity leaders in a timely fashion. Qualifications Advanced Microsoft Excel skills, including advanced formulas. Word and Email VBA macros an asset. Experience with IEX, CMS, Avaya, Symposium, Genesys, and Gen Cloud an asset. Ability to create reports in Excel and forecast results. Attention to detail and high level of accuracy. Ability to multi-task, focus and complete reports for extended periods of time. Previous call center experience required. Previous Workforce Management experience required. About ADP We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values. Location Quezon City, National Capital Region, Philippines #J-18808-Ljbffr

  • Canada Service Workforce Real Time Analyst

    1 week ago

    Manila, National Capital Region, Philippines ADP Full time ₱300,000 - ₱600,000 per year

    Workforce Management Real Time Analyst (WFM RTA) Summary of Duties: The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume, daily attendance and program break schedules Work closely with the operations team to analyze and help improve their...

  • Workforce Real Time Analyst

    12 hours ago

    Manila, National Capital Region, Philippines Equicom Services, Inc. Full time ₱400,000 - ₱1,200,000 per year

    Equicom Services Inc., is urgently looking for Workforce Analyst who are amenable for a work onsiteOffice Address: 3F Equicom Center 3308 Zapote St., Brgy. Sta. Cruz, Makati CityQualifications:Must possess a Bachelor's Degree in any fieldAt least 1 year of working experience as a Workforce Analyst in a call center setupExperience in eWFM, RTA, ESP is a...

  • Real Time Analyst

    4 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Real Time Analyst Workforce (Wfm) (Eh 2228) Mandaluyong, National Capital Region Accenture Posted today Job Description Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world! Responsibilities Acts as 1st level of escalation of Intraday Analysts in terms of misses in...

  • Workforce Management Real-Time Analyst

    2 days ago

    Manila, National Capital Region, Philippines Thumbtack Full time ₱1,200,000 - ₱2,400,000 per year

    Thumbtack helps millions of people confidently care for their homes.Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements....

  • Real-Time Analyst

    13 hours ago

    Manila, National Capital Region, Philippines Innodata Knowledge Services, Inc. Full time $40,000 - $80,000 per year

    Job Summary:The Real-Time Analyst (RTA) is responsible for monitoring and managing intraday performance across multiple teams or contact center operations. The RTA ensures service level agreements (SLAs), productivity metrics, and staffing efficiency targets are met by making real-time adjustments to scheduling, routing, and resource allocation. This role...

  • Real Time Analyst

    1 week ago

    Manila, Philippines Remitly Inc. Full time

    Real Time Analyst page is loaded## Real Time Analystlocations: Manila, Phillippinestime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 18, 2025 (7 days left to apply)job requisition id: R\_ **Job Description:**.The**Real-Time Analyst (RTA)** is responsible for real time monitoring, tracking, communicating and reporting on...

  • Workforce Management Real-Time Analyst

    1 week ago

    Eastern Manila District, Philippines Penbrothers Full time

    About Penbrothers Penbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...

  • WFM / Real Time Analyst

    13 hours ago

    Bonifacio Global, Metro Manila, Philippines Private Advertiser Full time

    About the role Are you an experienced Workforce Management (WFM) or Real Time Analyst looking for an exciting opportunity to join a dynamic and innovative team? This full-time role will play a crucial part in optimising workforce efficiency and enhancing the overall customer experience.What you'll be doingDeveloping and maintaining workforce forecasts and...

  • Workforce Services Analyst

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Job Location: Pasig City, National Capital Region Salary: From Php22,000.00 per month Job Type: Full-time, Permanent Pay details include paid training. Ability to commute/relocate: Pasig - Reliably commute or planning to relocate before starting work (Required) Job Description Analyzes real-time demand patterns to ensure that sufficient number of slots are...

  • Workforce Management Real-Time Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Bill Gosling Outsourcing Full time ₱250,000 - ₱500,000 per year

    Join a Team That's Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial...