Permanent Work from Home | QA Manager

2 weeks ago

General Santos, Philippines Doneverse Full time

Quality Assurance (QA) Manager – Learning & Development Assessment Team Fully Remote | Full-Time | 24/7 Based on Business Needs Lead the Team Behind Our Trainees’ Success At Doneverse (formerly Outsourced Doers), we pair exceptional virtual marketing assistants — our Doers — with visionary Founders, and we don’t stop there. We invest in world‑class training, assessment, and quality systems to ensure every Doer is equipped to thrive. That’s where you come in. As the Quality Assurance (QA) Manager, you’ll oversee a team of Learning & Development Assessors who evaluate trainee exams, projects, and performance outputs. Your mission? To ensure every assessment is accurate, consistent, and aligned with Doneverse’s standards of excellence — and to lead your team toward continuous improvement. This role requires flexibility across business‑rostered schedules (including AEST, PST, and UK time zones or weekends) as we operate 24/7 to support global talent. What You’ll Do You’ll be the backbone of our assessment quality — ensuring fairness, accuracy, and integrity across every evaluation. Your day‑to‑day will include: Overseeing the quality and consistency of exam and project marking Conducting QA audits and calibration checks to ensure alignment with assessment rubrics Coaching and supporting the L&D Assessor team to maintain high performance and reliability Identifying gaps and recommending training or process improvements Collaborating with Training, Allocation, SME, CX, DS and HR to enhance the overall learning experience Maintaining detailed QA documentation, score logs, and audit records Reporting QA trends and insights to leadership for continuous program improvement What You’ll Need Must-Have Skills & Experience 3–5 years’ experience in Quality Assurance, Learning & Development, or Assessment Management Experience leading or managing a QA or training team in a corporate learning environment Strong understanding of evaluation frameworks, marking rubrics, and performance standards Marketing agency or digital marketing operations background preferred Excellent analytical, coaching, and reporting skills Ability to work cross‑functionally and influence teams to uphold quality standards Exceptional attention to detail, accuracy, and fairness Bonus Points For Background in education, instructional design, or training operations Experience with Learning Management Systems (LMS) and digital assessment tools Certification in Training & Assessment, Quality Management, or Instructional Design Proficiency in data‑driven quality reporting using Google Sheets, Excel, or dashboards Why Join Doneverse? Join a remote‑first, global company that invests in people, process, and performance Lead a high‑performing team that impacts the success of every Doer Be part of a company that values quality, fairness, and growth Enjoy structured processes, clear development pathways, and genuine support Make a meaningful difference by ensuring every Doer’s journey starts with excellence Apply Now Click Apply to start your application. Be the quality leader who shapes the next generation of global talent. Work remotely, grow globally, and make your mark with Doneverse. Apply today and bring your expertise to where it truly matters. #J-18808-Ljbffr

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