Customer Success Manager

4 days ago

Quezon City, Philippines Reef Full time

Overview

Job Title: Customer Success Manager (CSM). Location: Remote. Role Type: Full-Time.

We connect elite revenue talent with high-growth B2B companies building world-class customer success and revenue teams. Reef supports your integration into these companies with training, admin/HR support, and a community of high-performing customer success and revenue professionals.

About the Role

We're seeking an experienced CSM to drive client retention and expansion for a scaling B2B company. You will own complete customer lifecycle management from onboarding through renewal and expansion, managing a portfolio of key accounts and ensuring clients achieve their desired outcomes while identifying growth opportunities. The company provides comprehensive customer data, proven success frameworks, and clear retention targets.

What success looks like: 95%+ client retention rate with consistent account expansion revenue. You will work with established business owners who value strategic partnerships and long-term growth, and be part of an integrated revenue team with direct access to senior leadership and clear progression opportunities within the organization.

This role suits people who have consistently driven client success and revenue growth in complex B2B environments and want to join a company serious about scaling through customer excellence.

Responsibilities
  • Own complete customer lifecycle management from onboarding through renewal and expansion
  • Manage a portfolio of key accounts and identify growth opportunities
  • Collaborate with client teams to ensure achievement of desired outcomes
  • Leverage provided data, success frameworks, and retention targets to drive results
  • Partner with senior leadership and integrated revenue teams to align on strategy and progression
Qualifications
  • Excellent spoken and written English
  • 3+ years of experience in customer success or account management roles
  • Proven track record of managing client relationships and driving renewals
  • Comfortable presenting to business owners and senior stakeholders
  • Strong problem-solving and consultative communication skills
  • Fast and reliable internet connection; own laptop/desktop suitable for the role; quiet working environment; good quality microphone or headset
Benefits
  • Competitive salary with uncapped commission structure for high achievers
  • Direct employment with an established, rapidly growing company
  • Growth potential as the company scales to higher revenue targets
  • Access to other job opportunities through Reef
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