Clark | Operations Supervisor
2 weeks ago
We design, build, and deliver end-to-end Customer Experience (CX) solutions for many of the world’s most respected digital-born and industry-leading brands. Our global footprint spans 31 countries across five continents, with over 60,000 employees speaking 60 languages, enabling us to provide flexible, culturally nuanced solutions that deliver true CX excellence. We possess deep expertise in tech-augmented front-to-back-office CX, Digital Consumer Engagement, CX Consulting, and innovative proprietary digital solutions tailored for various industry verticals. As a global leader in Content Services, Trust & Safety, the 'Majorel difference' lies in our entrepreneurial culture—relentless, resourceful, resilient, and agile—working together as One Team to drive digital transformation and reliability in a constantly evolving world. Position Summary This role involves managing customer service operations across multiple channels (inbound and outbound calls, chat, email, social media, etc.) for end customers (B2C and B2B). Responsibilities include supporting frontline agents through handling consult calls, managing escalations, supervising teams, and other related duties. Overall Responsibilities Supervise and oversee a team of agents. Participate in training sessions and stay updated on new information and procedures. Transfer knowledge of tools and workflows to team members. Develop and streamline operational procedures. Coach, motivate, recognize, and discipline team members as needed. Provide quality service to internal and external customers across various channels. Assist agents with complex customer interactions. Maintain open communication between agents, supervisors, and management. Ensure adherence to policies, procedures, and company programs. Monitor and report on agent attendance, performance, and productivity. Prepare accurate reports and ensure service level standards are met. Manage system performance and troubleshoot issues. Conduct agent observations and provide feedback. Support employee incentive programs and departmental duties in absence of team members. Perform additional duties as assigned. Job Requirements Knowledge, Skills, and Abilities: Assertive, well-organized self-starter with sales experience. Management experience in customer service or related fields is desirable. Proactive with strong problem-solving skills and customer needs anticipation. Exceptional communication skills, both written and verbal. Ability to coach, redirect, and adapt delivery based on user ability. Professional customer service orientation with a solutions mindset. Ability to recognize trends and escalate issues appropriately. Strong troubleshooting and problem-solving skills. Commitment to high-quality standards and responsibility for follow-up. Experience motivating sales/service teams and exceeding performance metrics. Effective presentation skills across communication channels. Ability to analyze information and develop effective solutions. Resilience in stressful situations and a positive professional demeanor. College or Bachelor’s Degree in a related field preferred. Majorel Philippines Corp. is an Equal Opportunity Employer, committed to non-discrimination in all employment aspects, including race, gender, age, disability, and other protected classes. #J-18808-Ljbffr
-
Clark | Training Supervisor
1 week ago
Angeles, Philippines TP Full timeClark | Training Supervisor (Technical Account) 2 days ago Be among the first 25 applicants Corporate Recruitment - Leadership and Support Company Description TP is a global digital business services company known for its advanced, digitally-powered solutions. With a significant scale and local presence, we are dedicated to creating a positive impact on...
-
CAD Operator
4 weeks ago
Angeles, Philippines Clark Outsourcing Full timeOverview Position Title: CAD Operator Work Set Up: On-site Schedule: 9:00 AM to 6:00 PM PH Time Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga Quick Rundown: We are looking for a CAD Operator to monitor and prepare detailed plumbing, mechanical, and electrical plans, including preliminary, construction, and as-built...
-
Clark | Training Supervisor
2 weeks ago
Angeles City, Central Luzon, Philippines TP Full time ₱300,000 - ₱600,000 per yearCompany DescriptionTP is a global digital business services company known for its advanced, digitally-powered solutions. With a significant scale and local presence, we are dedicated to creating a positive impact on communities, clients, and the environment. We help the world's leading brands streamline their operations in meaningful and sustainable...
-
Clark | Operations Manager
2 weeks ago
Angeles, Philippines Majorel Full timeOverview Majorel is a Global Leader in Content Services, Trust & Safety. We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our global footprint spans 31 countries across five continents, with 60,000+ people and 60 languages, enabling flexible solutions that harness cultural nuance...
-
BPO Sales Operations Manager
2 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timePosition: Sales Operations Manager (Clark) | Onsite Location: Onsite in Clark (includes a one-time relocation package and 30 days of accommodation) Schedule: Night shift (servicing US-based accounts) Must-Have Requirements: Proven sales experience in hardware, specifically CCTV or Intercom installation and deployment Experience in Facilities or Property...
-
Admin Facility Supervisor
2 weeks ago
Angeles, Philippines Exela Technologies Full timeRole Description This is a full-time on-site role for an Admin Facility Supervisor, located in Clark Freeport and Special Economic Zone. The Admin Facility Supervisor will oversee the daily operations and maintenance of facilities, ensuring the smooth running of the site. Responsibilities include supervising staff, managing equipment maintenance,...
-
Lead Generation Support
1 day ago
Angeles, Philippines Clark Outsourcing Full timeOverview Position Title: Lead Generation Support Work Set Up: On-Site Schedule: 11:00 AM to 8:00 PM PH Time Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga Quick Rundown: We are looking for a detail-oriented and proactive Lead Generation Support to support our sales and business development teams. In this role, you will...
-
Client Engagement Support
3 weeks ago
Angeles, Philippines Clark Outsourcing Full timePosition Title: Client Engagement Support Work Set Up: On-site Schedule: 8:00 PM to 5:00 AM PH Time Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga Quick Rundown: Supports Sr. Client Engagement Specialist, in the overall performance of assigned programs, including coordinating the marketing, service, and reporting...
-
Call Center Sales Operations Manager
2 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the Position: Sales Operations Manager (Clark) | Onsite Location: Onsite in Clark (Includes one-time relocation package and 30 days of accommodation) Schedule: Night shift (US account) Non-Negotiable Requirements: - Proven sales experience in hardware, specifically CCTV installation/installation services or Intercom systems - Experience in...
-
Senior Shopify Developer
2 weeks ago
Angeles, Philippines Clark Outsourcing Full timePosition Title: Senior Shopify Developer Work Set Up: On-site Schedule: 9:00 PM to 6:00 AM PH Time Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga Quick Rundown We are seeking a highly experienced Senior Shopify Web Application Developer with 10+ years of professional experience, who specializes in Shopify and is deeply...
