Team Manager

3 weeks ago

Taguig, National Capital Region, Philippines Sutherland Full time

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:

  • Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
  • Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line - Identify the training needs that will equip the staff with fundamental skills and knowledge
  • Have a thorough understanding of the various system tools and operational procedures utilized within the program
  • Collaborate with stakeholders on a regular basis for changes on promotions and updates
  • Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers
Qualifications

Our most successful candidates will have:

  • Finished a Bachelor's Degree of any course
  • One to two years of experience in similar role
  • Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements
  • Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues
  • Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
  • Have excellent working knowledge of MS Office applications
  • Experience in inventory management of blended voice and back-office processes: case management in workers compensation (diagnostics), disability claims, property and casualty insurance and healthcare are most preferred. Other related fields we can consider are retirement (401k, 403b), investments, life insurance claims, premium admin administration, billing, money in and out policy maintenance, etc.
Additional Information

All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr

  • Team Manager

    3 weeks ago

    Taguig, National Capital Region, Philippines Sutherland Global Full time

    Company Description:Sutherland is seeking a leadership-oriented and self-motivated person to join us as an Team Manager.We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description:Job...

  • Team Manager

    3 days ago

    Taguig, National Capital Region, Philippines HireRight Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    About the RoleOur client is looking for a driven and goal-orientedTeam Manager – SDRto lead a high-performing sales development team for a tech program. You will oversee 3–15 SDRs, ensuring they hit pipeline goals, nurture inbound leads, and collaborate closely with the sales team. If you have a proven track record in SaaS sales and a strong...

  • Team Manager

    3 days ago

    Taguig, National Capital Region, Philippines Full Potential Solutions Full time ₱1,800,000 - ₱2,500,000 per year

    About UsFull Potential Solutions (FPS)is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

  • Team Manager

    18 hours ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱2,000,000 - ₱2,500,000 per year

    We are seeking an experienced and motivated Telco Team Leader to oversee and manage a team within our telecommunications operations. The role involves ensuring the team meets performance targets, provides excellent customer support, and maintains high standards in service delivery. The Team Leader will act as a mentor, coach, and point of escalation while...

  • Team Manager

    3 weeks ago

    Taguig, National Capital Region, Philippines Sutherland Full time

    Company DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created...

  • Part Time Finance

    18 hours ago

    Taguig, National Capital Region, Philippines Offshore Team Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionOffshore Team is a British-owned technology company based in the Philippines that provides exceptional offshore staffing solutions. We serve a diverse range of clients, from pioneering start-ups to global Fortune 500 corporations, helping them digitally transform their business and drive IT investment returns. Our teams of highly-skilled...

  • Utility Team Manager

    1 week ago

    Taguig, National Capital Region, Philippines beBeeElectric Full time $100,000 - $120,000

    Job OverviewWe are seeking an experienced professional to lead and manage a team of utility engineers, delivering high-quality inspections and data accuracy within the electric utility sector.The ideal candidate will be responsible for mentoring junior engineers, ensuring quality control of work packages, and collaborating with utility companies to meet...

  • Team Manager Diagnostics

    3 weeks ago

    Taguig, National Capital Region, Philippines Sutherland Full time

    At Sutherland, we pride ourselves on delivering exceptional customer experiences and business solutions for some of the world's leading brands. We are currently seeking a Team Manager – Diagnostics to lead a high-performing team, drive operational excellence, and ensure outstanding client satisfaction.As a Team Manager, you will set the path to success by...

  • Senior Team Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeLeader Full time ₱1,324,800 - ₱2,095,200

    All Job roles have a critical role to play in an organization's success.Team Leaders are responsible for leading and managing teams to achieve their goals.Main Responsibilities:Act as the main point of contact for team members regarding any questions or issues.Work closely with Training associates to get new hires up to speed.Review calls and tickets to...

  • Python Developer

    2 weeks ago

    Taguig, National Capital Region, Philippines TEAM International Full time

    OverviewWe're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to address challenges in business...