
Production Support Engineer
1 week ago
Overview
iScale Solutions – 1309 Pasay City, National Capital Region. Posted 139 days ago.
Job DescriptionThe role involves IT support and system administration for airport-related infrastructure with CUPPS (Common Use Passenger Processing System).
Responsibilities- Provide first level remote support on the Airport System (CUPPS) and maintain/monitor the server infrastructure daily.
- Perform daily backups and ensure data redundancy.
- Handle change requests and software updates; troubleshoot hardware issues.
- Troubleshoot recurring software/application/host issues ranging from medium to high complexity.
- Repair, maintain, and support PCs, peripherals, and CUPPS-related hardware.
- Delegate tasks to sub-contractors (vendors), provide mentorship, and ensure tasks are completed per Collins Aerospace standards.
- Fulfill targets outlined in the Service Level Agreement (SLA) including system operation, server, and network management.
- Security clearance required to work in airport areas where supported equipment is located.
- Prepare system operational manuals and documentation.
- Bachelor’s Degree in IT/Computer Application or an equivalent combination of experience, education, and training providing the required knowledge, skills, and abilities.
- Minimum of three years of relevant IT experience.
- Experience with installation, maintenance, configuration and troubleshooting of Windows workstations in Windows Server environments.
- Effective communication in English (written, oral, and presentation skills).
- Preferential skills: Network skills (CCNA) and higher knowledge of Windows OS/Windows Server OS.
- Competitive salary package.
- Vacation and Sick Leave credits.
- Medical, dental, and vision insurance coverage.
- Full implementation of government-mandated benefits and policies.
- Opportunity to work with industry-leading experts.
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