Associate Engineer

Select how often (in days) to receive an alert: Pasig, PH Requisition Number: Location: The role will be a hybrid position located in Pasig, Philippines. Insight at a Glance 14,000+ engaged teammate s globally $9.2 billion in revenue Received 35+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2023 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. About the role As an Associate Engineer within Insight’s Infrastructure Managed Services team, you will be supporting multiple clients, working on diverse technologies, challenging projects, and be part of the ITSM team responsible for Managed Network incident, service request, change, and problem management. As an Associate Engineer you will: Lead drafting and creation of procedural and help documentation writing efforts to assist other team members. Lead drafting support methods and procedures, maintain documentation of networks and network systems, and other knowledge documentation as needed. Participate in and recommend continual service improvements. Analyze data to locate high repeat incidents and find solutions to prevent/fix them. Lead problem management and root cause analysis, including drafting methods and procedures to eliminate recurrent incident load as root cause is discovered. Serve as a subject matter expert to junior teammates performing ITSM ticket management, and act as an escalation point for tickets that cannot be resolved at another tier. As a network SME, partner with professional and consulting services in large project implementations, and lead complex client projects that are fulfilled and owned by Managed Services. Basic understanding of project management methodologies such as Agile or Waterfall is desired. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. What we’re looking for: Degree in Computer/Information Science, technical college, or equivalent work experience. Significant experience implementing and maintaining network technologies in a mixed vendor environment. Demonstrated experience with vendor technologies such as Palo Alto, Cisco, Cisco Meraki, ASA, Firepower, Fortinet, F5, and Juniper. Demonstrated professional to expert level technology and support experience for route/switch, security, wireless, etc. and maintain one or more professional level certifications. Demonstrated expert understanding and practical experience with monitoring and management of SD-WAN solutions. What you can expect: We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match, we still want to hear from you Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. About Insight Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight IntelligentTechnology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com Founded in 1988 in Tempe, Arizona 11,000+ teammates in 19countries providing Insight Intelligent Technology Solutions™ for organizations across the globe $8.3 billion in revenue in 2020 Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Job Segment: Drafting, Supply Chain, Cisco, Developer, Engineer, Engineering, Operations, Technology #J-18808-Ljbffr