Remote Call Center Representative

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Remote Call Center Representatives to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. In this role, you’ll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.

This is a fantastic opportunity to contribute to high-impact projects with some of the world’s most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we’d love to hear from you. Strong proficiency in English, both written and spoken is required.

Candidates must have prior call center experience and reside within 80km of our office .

You’ll also need:

• A high-speed internet connection
• An appropriate, quiet work environment
• High language proficiency in English
• Work-from-home experience

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work from home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

Compensation & Benefits

What You Can Expect from MCI:

We offer a competitive compensation and benefits package designed to grow with you. Starting compensation is based on experience, with various benefits and incentives.

• HMO Coverage plus a dependent
• Rank & File: ₱100,000 coverage
• Supervisors/Managers: ₱120,000 coverage
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Social engagement opportunities and recognition gifts

Compensation & Benefits that Fit Your Life

MCI tailors offerings to fit the needs of our diverse team across subsidiaries and locations. Benefits may vary by geography, but the core commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today

Physical & Working Conditions

Physical requirements: This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and headset. May need to move objects and lift up to forty (40) pounds occasionally.

Conditions of Employment

• All MCI Locations – Must be authorized to work in the country where the job is based.

Background & Screening

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation

It is the policy of MCI to provide reasonable accommodation when requested by a qualified applicant or employee with a disability. If needed, please contact Human Resources.

Equal Opportunity Employer

All aspects of employment at MCI are based on merit and qualifications and free from discrimination. MCI maintains a work environment free from discrimination and harassment. We comply with applicable laws and provide reasonable accommodations as required.

About MCI (Parent Company)

MCI helps customers take on their CX and DX challenges with industry-leading solutions. We provide CX/DX services, BPO, IT services, and related staffing and solutions across multiple locations. MCI employs 10,000+ professionals with 150+ North American client partners across multiple brands.

Note: The purpose of this job description is to provide a general overview of the role. It is not all-inclusive of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise this description at any time. This description is not a contract for employment and either party may terminate employment at any time for any reason.

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