Remote Call Center Representative

6 days ago

Makati, Philippines Mass Markets Full time

Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are looking for enthusiastic Remote Call Center Representatives to support inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. You’ll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service. Strong proficiency in English is required. Responsibilities Handle inbound and outbound calls professionally and efficiently. Resolve customer issues on the first call through effective problem-solving. Research and retrieve information across systems to support customer needs. Accurately document interactions and process claims. Guide customers through options to find the best solutions. Follow scripts, policies, and procedures while using available resources. Protect customer privacy and handle sensitive information appropriately. Escalate complex issues to the appropriate team members. Stay current with training, updates, and program knowledge. Maintain consistent attendance and adhere to scheduling requirements. Qualifications Must be 18 years or older High school diploma or equivalent Previous call center experience Work-from-home experience Strong command of the English language Typing speed of 20+ WPM High speed internet connection Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Skilled in troubleshooting and follow-up Able to multitask and self-manage effectively Excellent interpersonal skills Benefits and Compensation Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members. Benefits may vary by geography. Additional Details Must be authorized to work in the country where the job is based. Background/safety investigations and drug screening may be required; offers are contingent on results. Reasonable accommodation policy; contact Human Resources for requests. Equal Opportunity Employer: MCI does not discriminate and values diversity. #J-18808-Ljbffr

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