Business Analysis Manager

Qualfon Cebu, Central Visayas, Philippines Business Analysis Manager (Cebu) Qualfon Cebu, Central Visayas, Philippines 4 days ago Be among the first 25 applicants Direct message the job poster from Qualfon Corporate Recruiter at Qualfon | Registered Psychometrician Position: Business Analysis Manager Work Setup: Onsite (IT Park, Cebu) Schedule: PH Night Shift What You'll Be Doing We’re looking for a Business Analysis Manager with a passion for uncovering the why behind the what—someone who thrives on identifying root causes and translating complex data into actionable strategies that drive business outcomes. In this role, you will: Lead business analysis initiatives to create data‑driven roadmaps and strategic insights that support customer experience, revenue growth, and operational excellence. Develop and manage executive dashboards, KPI frameworks, and performance reports to provide clear visibility into business performance. Act as a key representative in cross‑functional meetings, ensuring business needs are aligned with evolving KPIs, reporting standards, and new tools or technologies. Oversee and support complex data analysis requests across multiple departments, serving as a subject matter expert in data interpretation and insight generation. Leverage advanced analytics, storytelling, and visualization skills to communicate findings effectively to executives and stakeholders. Key Responsibilities 1. Resource & Project Management Oversee the allocation and utilization of resources to meet project objectives. Ensure projects are executed on schedule while maintaining optimal productivity and quality standards. 2. Advanced Analytics & Insights Apply text analytics and NLP modeling (using tools such as Verint, Qualtrics, or Medallia) to analyze customer interactions, identify trends, and derive actionable insights. Perform predictive modeling and forecasting to support decision‑making related to sales, retention, and operational efficiency. Manage and interpret large datasets, conducting trend analysis and root cause investigations to support business performance improvements. 3. Data Management & KPI Development Own the development and monitoring of performance metrics across sales, service, and retention functions. Drive ROI analysis, GTC performance, and conversion funnel optimization for digital channels. Enable accountability and performance improvement through AI‑driven call flow optimization, coaching tools, and automation programs . 4. Cross‑Functional Collaboration Partner with Finance, Operations, Marketing, and Global Services teams to deliver integrated forecasting models and business performance reports. Support strategic planning by delivering insightful analysis and scenario modeling for executive decision‑making. 5. Strategic & Executive Communication Deliver executive‑level presentations with a strong narrative‑building capability, synthesizing diverse data into compelling and actionable insights. Use data visualization and storytelling techniques to communicate complex analyses clearly to leadership teams. What We're Looking For Bachelor’s degree in Business, Analytics, Economics, or related field (or equivalent experience). 10+ years of experience in business analysis, operations, or service‑related roles within large‑scale, diverse organizations. Proven expertise in data analytics and text analytics tools (NLP, Verint, Qualtrics, Medallia). Advanced skills in Excel (VLOOKUP, HLOOKUP, Macros) and data visualization (Tableau, Power BI, QlikView, or Looker). Strong background in predictive modeling, process improvement, and KPI development . Excellent communication and storytelling skills with the ability to influence executive stakeholders. Demonstrated success in leading cross‑functional projects and implementing process improvements. Job Type: Full-time Application Question(s): How many years of experience do you have in business analysis? How many years of experience do you have working with data visualization tools (e.g., Power BI, Tableau, etc.)? How many years of experience do you have in driving or supporting process improvement initiatives? Have you managed or mentored other Business Analysts before? If yes, how many? What are the core tools or platforms you've used in your business analysis work (e.g., SQL, Excel, Python, Jira, etc.)? How much is your desired salary for the role? Are you amenable to report onsite at IT Park, Cebu? Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Business Development, Management, and Analyst Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Qualfon by 2x Get notified about new Business Analysis Manager jobs in Cebu, Central Visayas, Philippines . #J-18808-Ljbffr