Outbound Sales Representative

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers and access continuous learning and development opportunities as part of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training , you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment. To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Key Responsibilities Make outbound and receive inbound calls in a professional and courteous manner Educate customers on products and services, identifying upsell opportunities Understand customer needs and recommend tailored solutions Use internal systems to manage accounts and process orders accurately Research and resolve customer issues, coordinating with other departments as needed Follow scripts, policies, and procedures to ensure consistency and compliance Maintain accurate records and safeguard customer information Escalate complex issues to supervisors or appropriate teams Stay current with training, updates, and system changes Meet attendance, punctuality, and performance expectations Qualifications Must be 18 years or older High school diploma or equivalent Excellent verbal and written communication skills Ability to type 20+ words per minute Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Dependable and punctual with a strong work ethic Strong problem-solving and conflict resolution skills Customer-focused, empathetic, and solution-oriented Ability to multitask and manage time effectively Comfortable in a fast-paced, evolving environment Team player with strong interpersonal skills Compensation and Benefits WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The ideal candidates are highly motivated and dedicated and should possess the qualities listed in the qualifications. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI We offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: HMO Coverage plus a dependent Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage Dental Coverage In-house dental assistance worth ₱5,000 Free meal during training Career growth and learning Allowances for rice, clothing, laundry and meals Performance and loyalty bonuses Frequent disinfection, fogging of workplace Opportunities for growth and promotion Employee shuttle services Company retreats and off-site events Social engagement and recognition rewards Compensation & Benefits That Fit Your Life MCI tailors offerings to fit the needs of our diverse team across subsidiaries and locations. Benefits may vary by geography, but our core commitment remains: reward effort, provide growth opportunities, and create an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today Physical Requirements This job operates in a professional office environment. The role is largely sedentary, requiring long periods of sitting or standing while using a computer and headset. Occasional movement around the office may be required, with potential lifting up to 40 pounds. Conditions of Employment All MCI Locations: Must be authorized to work in the country where the job is based. Subject to the program and location of the position: Must be willing to submit to a LEVEL II background and/or security investigation with fingerprint; drug screening. Offers contingent on results. Reasonable Accommodation In accordance with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless undue hardship would result. Please contact Human Resources for accommodations. Equal Opportunity Employer At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, customers, and community. Employment decisions are based on merit and qualifications. We maintain a work environment free from discrimination and harassment. MCI does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered in accordance with local and federal requirements. MCI will not tolerate discrimination or harassment and adheres to these principles in all aspects of employment. The company also provides reasonable accommodations to qualified employees with protected disabilities as required by law. About MCI MCI helps customers take on CX and DX challenges by delivering industry-leading solutions that drive performance. We offer BPO, staff augmentation, contact center services, and IT services, among others. MCI is a holding company for a diverse lineup of tech-enabled business services and supports thousands of employees and many client partners across North America and beyond. The purpose of this description is to provide a general overview of the role. It is not an exhaustive list of duties, responsibilities, skills, or qualifications. You may be asked to perform other duties as needed. The employer reserves the right to revise this job description at any time. This description is not a contract of employment, and either party may terminate employment at any time, for any reason. #J-18808-Ljbffr