Head Of Client Service And Account Management

Head of Client Service and Account Management

Posted today

Job Description

Role Purpose

• Build and sustain a world-leading, technology-enabled, globally connected payments franchise, by providing insightful solutions to our clients, supporting their needs, achieving efficiency and growth objectives, as well as unlocking the potential of HSBC's network for our international clients.
• Lead, manage a team of 9 + FTE and transform the function (onshore and offshore) to deliver Digital First Customer Engagement by redesigning/aligning to global/regional servicing journeys to guide clients towards digital self-fulfillment.
• Drive a client-centric mindset to enhance seamless engagement and end-to-end delivery effectiveness along with GPS Sales, Implementation and Integration, and Product teams.
• Grow and retain core GPS revenue of US$80m+ through collaborative client engagement and delivery of consistent and reliable payments solutions, as well as driving digital self-fulfilment adoption rates.
• Collaborate with Coverage Teams, Regional and Global Client Services, and other Products to retain profitable client relationships.
• Enhance HSBC's profile and market position in the country through planning and execution of Thought Leadership initiatives, Client Focus Groups, Roadshows and other internal and external events.
• Build and nurture strong relationships with key clients across all segments.

Principal Accountabilities

• Manage and Transform the Client Services function to deliver Digital First Customer Engagement by redesigning servicing journeys to guide clients towards Self- Fulfillment.
• Drive a client-centric mindset to enhance seamless engagement and end-to-end delivery effectiveness
• Grow and retain core GPS revenue through collaborative client engagement
• Establish strong relationships with strategic clients and key stakeholders including GSC Team, Coverage Teams, Regional and Global Client Services as well as business partners (where applicable)
• Collaborate with customers to support and grow their businesses, actively engage industry stakeholders and regulators (if required) and enhance HSBC's market position in the country.
• Attract, develop and retain talent and expertise within the Client Service and Account Management Team
• Manage risks impacting GPS solutions and maintain a robust Business Contingency process to reduce impact of major incidents in delivery of our solutions.

Qualifications

• Minimum of 8 years working in Payments and Cash Management and/or wider banking industry.
• In-depth knowledge of industry standards related to all Cash Management products and services.
• Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering.
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues.
• Ability to understand a customers' business and priorities.
• Excellent interpersonal people management skills and ability to interact and build relationships with internal and external stakeholders.
• Experience in driving team and individual performance to achieve customer and financial targets.

Note: Candidate with less relevant experience or skills may be offered a lower Global Career Band level. Due to urgent hiring, candidates with immediate right to work locally and no relocation need will be prioritised.

Issued by The Hongkong and Shanghai Banking Corporation Limited. This advertiser has chosen not to accept applicants from your region.

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Customer Relationship Management Specialist

Posted today

Job Description

As a CRM Specialist, you'll help grow and deepen relationships with audiences through data-driven audience strategies, growth, engagement, loyalty and customer lifetime value. You will lead projects, inspire others, and work with digital channels to build a social following. 2-3 years of CRM experience preferred in music/entertainment, tech or lifestyle brands.

Your key responsibilities are as follows:

• Responsible for audience growth across all music genres – international and domestic repertoire
• Cultivate strong ties with fandoms, digital communities, and superfans to inform campaign development to drive fan engagement.
• Responsible for audience targeting, campaign management, measurement, and optimization: develop roadmap, define metrics, measure KPIs and derive actionable recommendations
• Use cross-selling / up-selling strategies to drive conversions through channels
• Work with regional and local marketing, digital streaming, e-commerce, and data analytics to plan and implement audience segments, personalization tactics and campaign activations
• Recommend audience segments and campaign strategy for each market based on data-driven insights
• Becomes the expert user of Universal Music Group's marketing automation tools; provide support and training for local opcos
• Communicate progress, risks, timelines and milestones to line manager, stakeholders and team

Bonus Qualifications

• Experience with SQL, Python; exceptional visualization skills using DOMO, Tableau

About us: Universal Music Group (UMG) is the world leader in music-based entertainment. This advertiser has chosen not to accept applicants from your region.

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Customer Relationship Management Manager

Makati City, National Capital Region ₱ - ₱

Posted today

Job Description

This is a full-time on-site role for a CRM Manager at Geely Motor Philippines Corporation, located in Makati. Responsibilities include managing and analyzing customer interactions and data, developing CRM strategies, overseeing CRM projects and generating reports.

Qualifications

• Strong analytical skills and data analysis experience
• Excellent communication and ability to interact with diverse teams
• Experience in Sales and developing targeted marketing campaigns
• Project management experience with CRM projects
• Bachelor's degree in Marketing, Business, or related field
• Strong organizational skills; familiarity with CRM software/tools a plus

Note: This advertiser has chosen not to accept applicants from your region.

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CRM Functional Consultant - Junior

Posted today

Job Description

Role: CRM Functional Consultant- Junior; Work shift: Mid and Night; Full Time; 1+ years experience.

Must-Have Qualifications

• 1–2 years hands-on experience in MS Dynamics CRM Functional
• Willing to work onsite in Taguig (1–2 days/week) and mid/night shift
• Strong analytical, documentation, and problem-solving skills
• Excellent English communication skills

Position Description

Two or more Dynamics functional areas such as Finance, General Ledger, etc. The role includes being a liaison between IT and business units for CRM system development and support.

What you will do

• Provide functional expertise across Finance, Supply Chain, Sales & Marketing, Customer Service, and HR modules
• Create documentation, participate in testing, support SLA targets
• Collaborate with teams, maintain knowledge articles, and support transition activities

Skills

• Analytical Thinking, MS Dynamics CRM, Service Request Management

This advertiser has chosen not to accept applicants from your region.

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Customer Relationship Management Developer

Posted today

Job Description

Role: Microsoft Dynamics 365 CRM Developer (Senior Analyst) in Taguig. Design, configure and implement CRM solutions; stay current with CRM technologies.

Key Responsibilities

• Configure and customize Dynamics 365 CRM
• Develop/integrate CRM with other systems
• Troubleshoot and provide technical support
• Collaborate with stakeholders to define requirements
• Power Platform experience

Must-Have Qualifications

• Bachelor's in IT/CS; 3+ years in Dynamics 365 CRM
• CRM modules experience; .Net, SQL Server knowledge; Power Platform
• Onsite in Taguig

Nice to Have

• System integrations, strong problem-solving, independent contributor

Why Join Us: Global clients, training, inclusive culture

This advertiser has chosen not to accept applicants from your region.

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Client Relationship Management

Posted today

Job Description

Senior role at Marsh in the Philippines; hybrid work with at least three days in office.

Responsibilities include growing, profitability and client satisfaction of complex accounts; develop strategic account plans; cross-cultural collaboration; monitoring performance and reporting.

What you need to have

• 2-3 years client-facing experience in multinational environment
• Strong communication, cultural awareness, strategic thinking, and multitasking

What makes you stand out

• Leadership, ability to drive growth, beneficial educational background

Why join us

• Professional development, inclusive culture, career opportunities

Marsh McLennan is committed to diversity and hybrid work policies. This advertiser has chosen not to accept applicants from your region.

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Relationship Management Officer

₱ - ₱

Posted today

Job Description

Supports Department Head in managing corporate partner relationships; duties include product knowledge, client communications, upselling and cross-selling opportunities, and client satisfaction initiatives.

Qualifications

• Bachelor's degree
• 2+ years related experience
• Ability to manage onboarding for multiple bank partners
• Strong communication and stakeholder influence

Note: This advertiser has chosen not to accept applicants from your region.

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