Application Engineering Head

2 days ago

Taguig, Philippines Eastman Industrial Supply Inc. Full time

Overview

To lead the Application Engineering team in supporting the sales force by reviewing specifications, preparing technical proposals, sizing and selection, managing pre-sales presentations, and validating sales orders to ensure accurate and efficient order processing.

Responsibilities
  • Lead and manage the Application Engineering team
  • Supervise day-to-day activities of application engineers to ensure high-quality technical support to the sales team and customers
  • Set clear goals, provide direction, and evaluate team performance to support professional development and operational excellence
  • Ensure technical accuracy and compliance
  • Oversee the review of customer specifications, equipment sizing, and selection to ensure proposals meet technical requirements
  • Approve final proposals and documentation prior to client submission or sales order processing
  • Coordinate cross-functionally with Sales, Operations, and Vendors
  • Collaborate with the Sales team to strategize and respond to client inquiries, tenders, and technical clarifications
  • Work with external suppliers and internal stakeholders to source accurate technical data, lead times, and pricing
  • Drive continuous improvement and standardization
  • Develop and implement standardized processes for proposal preparation, order validation, and documentation control
  • Recommend tools, templates, and systems to streamline engineering operations and reduce turnaround times
  • Provide high-level technical support and escalation handling
  • Act as the technical escalation point for complex application issues, project challenges, and critical proposals
  • Support pre-sales activities including advanced product presentations, technical briefings, and site visits when needed
  • Ensure timely and accurate order validation
  • Oversee sales order review to ensure all technical and commercial aspects are correct before release to operations or procurement
  • Minimize rework and errors by instituting strong validation and approval checkpoints
  • Mentor and train team members
  • Identify skill gaps and provide coaching, technical training, and development opportunities to enhance team capability
  • Promote a culture of accountability, technical excellence, and service orientation
  • Monitor workload and performance metrics
  • Track team productivity, workload distribution, and proposal timelines
  • Ensure timely response to all sales support requests and maintain a high level of client satisfaction
  • Support company growth and innovation
  • Contribute to product development feedback, market analysis, and innovation in engineering solutions
  • Align technical support strategies with overall company sales and operational goals
Qualifications
  • Licensed Mechanical or Electrical Engineer
  • At least 5 years of experience in applications engineering, technical support, or project engineering roles
  • Experience in leading or mentoring a technical team is required
  • Proficient in AutoCAD and Microsoft Office tools
  • Strong background in equipment sizing, proposal preparation, and technical presentations
  • Excellent communication, coordination, and leadership skills
  • Highly analytical, detail-oriented, and capable of working under pressure and deadlines
  • Must maintain a high level of confidentiality and professionalism
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