Customer Success Manager

4 weeks ago

Palawan, Philippines ClearDesk Full time

Join to apply for the Customer Success Manager role at ClearDesk Want a remote role where your ability to build relationships and solve problems helps clients and teams grow together? At ClearDesk, you’ll work from home, bring real value to global businesses, and be a vital part of a team that believes in long-term success, not just short-term support. Our Story Starts with People Like You. The two founders, best friends, started building remote teams across countries. ClearDesk was born to build high-performing global teams that support U.S. businesses. That’s where you come in. The Role: Client Success Manager Imagine being the person who keeps client partnerships strong, steady, and successful. You’re checking in on a client’s goals and making sure they’re getting real value from your ClearDesk team. You identify expansion opportunities, spot early signs of churn, and make proactive moves to keep things on track. You build trust, listen closely, give honest guidance, and serve as a strategic partner from day one. What Your Days Might Look Like: Build strong relationships with client decision-makers and team leads Act as a strategic advisor, helping clients align their talent and business goals Monitor client health and usage metrics to spot risks and opportunities early Address concerns, resolve escalations, and keep communication clear and proactive Guide clients through expansion opportunities and service enhancements Partner with internal teams in Sales, Recruiting, HR, and Operations to ensure a seamless experience Represent the voice of the client and share insights to help improve service delivery Prepare monthly reports to track key outcomes and internal action items Document account updates, risks, and client feedback in internal systems Who We Think Will Thrive in This Role: You have 3 to 5 years of experience in Customer Success, Account Management, or a similar client-facing role You’re great at building long-term relationships and managing multiple accounts You’re proactive, detail-oriented, and calm under pressure You’re comfortable having both strategic conversations and tough feedback discussions You communicate clearly and professionally in English, both spoken and written You know how to analyze client data, draw insights, and act on them You collaborate well across teams and thrive in a remote-first environment You are comfortable using Hubstaff and other remote productivity tools Why ClearDesk? Because we believe work should be meaningful, even from home. Here’s what you can expect from us: We pay you fairly and on time We provide prepaid HMO coverage for your peace of mind We help you grow with tools, training, and honest feedback We celebrate your wins And above all, we actually care Ready to be part of something that matters? Apply now and start your journey with ClearDesk. Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from cleardesk.com or cleardeskteam.com. #J-18808-Ljbffr

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