Customer Success Team Lead
19 hours ago
Ready to Elevate E-commerce Support? At TalentPop, we do not just answer tickets; we build competitive advantages for the world's fastest-growing E-commerce brands. We are looking for a Customer Success Team Lead—an experienced operational veteran and natural coach—to take ownership of a dedicated client support team and transform daily service into a revenue driver. What You'll Be Leading: Impact and Responsibilities Operational Command: Maintain real-time oversight of all support channels (chat, email, voice), proactively managing queues, balancing workloads, and mitigating service risks to ensure SLAs are consistently met. Expert Resolution and Escalation: Serve as the final point of contact for complex, high‑stakes customer issues and priority escalations, resolving them with professionalism and speed. Performance Coaching: Mentor agents through challenging scenarios, conduct case reviews, and provide targeted, continuous feedback to elevate team quality scores and efficiency. Process Optimization: Identify recurring bottlenecks and inefficiencies in workflows and Standard Operating Procedures (SOPs). Develop and implement proactive solutions to streamline operations. Knowledge Management: Take full ownership of all team resources, training materials, and support macros, ensuring they are always accurate, up-to-date, and fully compliant with client requirements. Who You Are: Qualifications for Success The BPO Veteran: 3-5 years of hands‑on experience in a high‑volume Business Process Outsourcing (BPO) environment, specifically supporting external clients. The Leader: 1-2 years of proven experience in a senior customer service, team lead, or supervisory role. Virtual Assistant (VA) experience with team management responsibilities is highly valued. The Problem Solver: Exceptional ability to manage operational challenges, adapt to changing priorities, and solve complex customer and team issues on the fly. The Organizer: Meticulous organizational skills, a proactive, detail‑oriented approach to management, and an unwavering commitment to quality output. The Tech Stack Expert: Full proficiency with modern support platforms (Zendesk, Gorgias, Kustomer, Intercom, etc.). E‑commerce platform experience (Shopify, Magento) is a strong plus. Ready for Remote Success: The Tech Requirements A dedicated, quiet workspace. Internet: Stable, wired primary connection (20 Mbps+ minimum) and a proven, functional backup internet solution. Hardware: Modern computer capable of multi‑tasking (i5/Ryzen 5 equivalent or higher processor, 8GB RAM minimum). Power Reliability: Mandatory backup power plan (e.g., UPS, generator, or alternative working location) to ensure 100% schedule adherence. Our Investment in You: Perks and Benefits Competitive salary with annual performance‑based increases. Comprehensive health and dental insurance or a monthly health stipend. Generous Paid Time Off (PTO) package. Holiday bonuses and performance incentives. Permanent work‑from‑home flexibility. Clear pathways for career progression within our rapidly expanding organization. If you are ready to be the operational backbone of a high‑performing remote team and drive measurable customer success for exciting E-commerce brands, apply now #J-18808-Ljbffr
-
Customer Success Manager
3 weeks ago
Palawan, Philippines ClearDesk Full timeJoin to apply for the Customer Success Manager role at ClearDesk Want a remote role where your ability to build relationships and solve problems helps clients and teams grow together? At ClearDesk, you’ll work from home, bring real value to global businesses, and be a vital part of a team that believes in long-term success, not just short-term support. Our...
-
Support Services Team Lead
2 weeks ago
Palawan, Philippines MediSolution Full timeSupport Services Team Lead page is loaded## Support Services Team Leadlocations: Manila, Philippines: Cebu, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. Our mission is to unlock the value of the...
-
Customer Support Specialist
2 weeks ago
Palawan, Philippines ClickUp USA Full timeOverview At ClickUp, customer service isn't just a job title; it's at the heart of everything we do. Our the best customer experience, period is a core value. If you are eager to learn, driven by helping those around you, and ready to make an impact at a fast-growth company, join our Support team. Help customers unlock their potential and raise the standards...
-
Customer Support Specialist
3 weeks ago
Palawan, Philippines Alt Legal Full timeWe are looking to add a Customer Support Specialist to our growing team. You can find more information below! Customer Support Specialist at Alt Legal (Remote) Location: Remote The Company: Alt Legal is a forward-thinking company changing how trademark professionals manage global intellectual property. Trusted by over 1,000 global law firms, IP boutiques,...
-
Customer Service Training Specialist
4 weeks ago
Palawan, Philippines TalentPop App Full timeOverview TalentPop is looking for a Customer Service Training Specialist who will equip our agents and candidates with the skills and confidence to thrive. This senior role focuses on creating engaging learning experiences and delivering impactful training sessions. Responsibilities Conduct one-on-one and group training sessions via Zoom for new team members...
-
Technical Lead
4 weeks ago
Palawan, Philippines Blaze Commerce Full timeAbout Blaze Commerce We're WordPress performance specialists who help WooCommerce stores achieve sub‑second load times through native optimization. Our clients see 20‑40% conversion improvements without the complexity of headless architecture. We leverage performance optimization and extensive UX research to deliver measurable revenue growth for...
-
Lead Generation Specialist
2 weeks ago
Palawan, Philippines Outgive Inc Full timeOutgive Inc Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Lead Generation Specialist role at Outgive Inc Outgive Inc Manila, National Capital Region, Philippines Join to apply for the Lead Generation Specialist role at Outgive Inc Get AI-powered advice on this job and more exclusive features. This...
-
Customer Support Specialist
7 days ago
Palawan, Philippines VA Masters Full timeRole Overview We’re hiring a reliable and articulate Customer Support Specialist to handle inbound calls from clients and leads. In this role you’ll respond to inquiries, manage leads through our internal systems, and deliver a professional caller experience. The ideal candidate is tech-savvy, calm under pressure, detail-oriented, and able to work...
-
Virtual Executive Assistant
2 weeks ago
Palawan, Philippines The Reynolds Team of Compass, Realtors Full timeOverview The Reynolds Team at Compass is looking for a Virtual Executive Assistant to support our Integrator. This is a key role in our organization — you’ll manage the day-to-day operations behind the scenes, keep projects and priorities on track, and ensure the leadership team stays aligned and focused. Your work will directly impact the success and...
-
Customer Support Representative
19 hours ago
Palawan, Philippines Momentive Software, Inc. Full timeCustomer Support Representative page is loaded## Customer Support Representativelocations: Cebu, Philippinestime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: January 7, 2026 (30+ days left to apply)job requisition id: R265# **Job Description**Provide user support and training to customers of their assigned product. This role can...