Professional Services Operations Analyst

3 weeks ago

Manila, Philippines RingCentral Full time

Professional Services Operations Analyst RingCentral Manila, National Capital Region, Philippines Overview We are looking for a Professional Services Operations Analyst to join the Professional Services Operations Team. This is an advanced ticket level role with associated SLAs, with the ability to learn multiple functions and rotate across ticket types. Responsibilities Verification of PS Sales Bookings and Orders Verification of change orders and processing in Salesforce and project delivery software systems Creating of Project Closure Forms Processing of Billing across 7 different types and processes and verification of prerequisites Processing of Refund requests Calculation of cancellation fees and processing of the invoices Creating and processing of full project Termination Agreements Qualifications 3+ years’ experience working with Salesforce, Excel, Microsoft Office, and Google Sheets 3+ years’ experience working with sales operations or any quote/order to cash process 3+ years’ experience supporting internal customer-facing teams such as Project Managers, Sales, or Account Executives Desired Qualifications Ability to be agile, flexible, and adjust as needed with a sense of urgency Strong attention to detail and ability to execute high volume of transactions with high accuracy Excellent written, verbal, and presentation skills in English Self-motivated individual capable of working in a fast-paced, dynamic environment Detail and results oriented; skilled at both planning and hands-on execution Ability to excel in a collaborative, team-oriented environment What we offer Comprehensive HMO package (medical and dental) Personal Time Off Leaves Quarterly Performance Bonus Employee Assistance and Wellness Programs About RingCentral RingCentral is a global cloud-based communications provider. We offer on-site, remote and hybrid work options optimized for the ways we work and live now. RingCentral is an equal opportunity employer that values diversity and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Equal Opportunity RingCentral is an equal opportunity employer. By completing your application for this role, you agree that the information collected through this site will be processed with your prior consent and for the purpose of facilitating your employment opportunities, and you have read and agreed to our Data Privacy Policy. #J-18808-Ljbffr

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