Professional Services Operations Analyst

**Professional Services Operations Analyst**Say hello to possibilities.****This is where you and your skills come in. We’re currently looking for: PS OPS Analyst** We are looking for an Operations Analyst to join the Professional Services Operations Team to support multiple processes of the Order-to-Cash business operations process. The role is an advanced ticket level role with associated SLA’s with ability to learn multiple functions and rotate across ticket types.******Key Responsibilities :***** Verification of PS Sales Bookings and Orders* Verification of change orders and processing in SalesForce and project delivery software system.* Creating of Project Closure Forms* Processing of Billing across 7 different types and processes and verification of prerequisites* Processing of Refund requests* Calculation of cancellation fees and processing of the invoices* Creating and processing of full project Termination Agreements.****To succeed in this role you must have experience in:***** 3+ years’ experience working with Sales Force, Excel, Microsoft Office, and Google Sheets* 3+ years’ experience working with sales operations or any quote/order to cash process* 3+ years’ experience supporting internal Customer facing teams such as Project Managers, Sales, or Account Executives.****Desired Qualifications:***** Ability to be agile, flexible, and adjust as needed with a sense of urgency* Strong attention to detail and ability to execute high volume of transactions with high accuracy* Excellent written, verbal, and presentation skills in English* Self-motivated individual capable of working in a fast-paced, dynamic environment* Detail and results oriented; skilled at both planning and hands-on execution* Ability to excel in a collaborative, team-oriented environment****What we offer:***** Comprehensive HMO package (medical and dental)* Personal Time Off Leaves* Quarterly Performance Bonus* Employee Assistance and Wellness Programs****RingCentral’s Professional Services team** uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.****RingCentral is the #1 global cloud-based communications provider because we’re not just selling solutions; we’re enabling human connections. That’s why we’re the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $4 billion, 20%+ annual growth and a $2 billion annual revenue run-rate.****RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.******About RingCentral/Acquire BPO*******RingCentral, Inc.* *is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.*******Acquire BPO** is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.****We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.****As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.****RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.******By completing your application for this role, you:***** **Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities*** **Have read and agreed to our*****RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.***#LI-JS10**RingCentral, Inc**. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
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