Sales & Support VA

2 weeks ago

Calamba, Philippines TalentPop App Full time

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. We are seeking candidates with a background in sales or customer service who are highly organized, tech‑savvy, and motivated to help customers find the right solutions. Application Process When selecting the position during your application, choose “Brand Concierge” from list of available roles. In the application form, enter the application code “BCS”. Key Responsibilities Provide real‑time support to customers via live chat, email, SMS, and phone. Recommend products, assist in purchase decisions, and identify upsell/cross‑sell opportunities. Manage order inquiries, including shipping, tracking, returns, and refunds. Update CRM tools and track customer interactions accurately. Represent each e-commerce brand in a way that reflects their tone and values. Share customer feedback and insights to improve sales processes. Collaborate with internal teams to meet performance and service goals. Qualifications Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles. Excellent written and verbal communication skills in English. Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools. Ability to work independently in a remote, fast‑paced environment. Detail‑oriented, proactive, and results‑driven. Technical Requirements A personal PC or laptop with an i5 processor or higher. A stable internet connection with a minimum of 15 Mbps upload and download speeds. A quiet, professional workspace for calls. What We Offer Performance‑based raises and commission opportunities. Paid time off. Monthly health stipend or HMO coverage (location‑dependent). Recognition bonuses for outstanding performance. 100 % remote setup with a supportive, collaborative team environment. Career development opportunities. Seniority level Entry level Employment type Full‑time Job function Sales, Business Development Join us at TalentPop App and help shape the future of e‑commerce sales and support. Apply today. #J-18808-Ljbffr

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