Investor Services Senior Administrator

Investor Services Senior Administrator page is loadedInvestor Services Senior Administrator Apply locations Manila time type Full time posted on Posted Yesterday job requisition id R4817

At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.

Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.

We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.

HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation.

Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.

Your Role

As an Investor Services Senior Admin you will be responsible for the execution of challenging tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by HedgeServ and under the supportive supervision and guidance of a supervisor and manager. You can expect to be seen as a key member of the team, involved in all matters.

Every Investor Services Senior Administrator will receive the excellent Induction Training, in addition to both compulsory training as well as technical and personal development. HedgeServ operates a client focused structure which provides a wide-range of experience to all.We focus on adding value to our clients every day.

Key Accountabilities of the Role

• Review investor transaction instructions to ensure all requisite information is provided.
• Liaise with investors to obtain fully executed transaction instructions
• Liaise with investors to ensure subscription proceeds are provided timely
• Ensure appropriate AML/KYC documentation is provided by investors
• Reconcile the subscription/redemption bank account daily, and notify all discrepancies to supervisor
• Preparation of wire transfers to Prime Brokers, Investors and for payment of fees
• Preparation of Investor Reporting and client reporting
• Distribution of Fund Performance in line with client requirements
• Preparation of investor audit requests
• Establish good working relationship with other HedgeServ departments
• Willing to work US hours

Education:

• Accounting, Finance, Legal or Business Degree – Completed bachelor’s degree required.

Experience:
A minimum of 1 years’ experience working in a hedge fund administration firm with experience in all aspects of the role of an Investor Services Administrator. Alternative experience may be considered.

Skills:

• Should be flexible in terms of their approach and work ethic should be focused and results orientated
• Should be self-motivated and have the ability to work on their own as well as part of a team
• IT Literate
• Strong verbal and written communication skills
• Strong analytical skills

HedgeServ has a culture of innovation, excellence, and continuous improvement which has continued to evolve through our employees. Our corporate values create a sense of shared purpose and belonging as we work together to achieve the vision and mission of HedgeServ. We experience successful results through demonstrating the below values and behaviors which are at the core of how we communicate with employees and clients.

We work in partnership with each other and our clients; collaboration is at the core of what we do.

• We work collaboratively, focusing on end-to-end ownership and autonomy in our processes.
• We share knowledge across our teams and offices to gain expert and diverse views.
• We develop long-term relationships through investment and commitment to our employees and clients.
• We communicate in personal, inviting, and authentic ways whether face-to-face or virtually.

We empower and trust employees so they can realize their full potential on an individual and organizational level. We leverage our global reach for positive local impacts.

• We focus on employee health and well-being.
• We are empathetic and committed to diversity and inclusion.
• We listen to each other and think about what we want to say and then respond.
• We embrace corporate social responsibility and our ability to impact and enrichen the lives of our team, their families, our clients, and the world around us.

We embrace an entrepreneurial spirit and growth mindset where change is a positive dynamic.

• We confidently challenge the status quo with respect and positive intent.
• We offer a leading-edge suite of proprietary technology applications.
• We rapidly adapt to current information, changing conditions, or unexpected obstacles.
• We act with vision, agility, and resilience.
• We listen to each other’s ideas and value diverse perspectives.

We are the most experienced team of industry experts. We share our knowledge with each other to make us stronger; we share our knowledge with our clients to make them stronger. There is no question we can’t answer, nor any problem we can’t solve.

• We cultivate a productive and agile environment which allows us to anticipate our clients’ needs and consistently deliver solutions in real time.
• We embrace an entrepreneurial spirit while leveraging the resources of a global organization.
• We scale our resources to meet the requirements of our clients.
• We foster continuous training and professional development.