Investor Services Manager

2 weeks ago

Manila, Philippines HedgeServ Full time

Overview

Investor Services Manager role at HedgeServ in Manila, National Capital Region, Philippines.

Key Accountabilities
  • Resolve investor transaction enquiries escalated by Supervisor or Administrator
  • Ensure all aged items on TA bank reconciliations are resolved timely
  • Resolve complex AML/KYC documentation issues in conjunction with the AML Team
  • Review Investor Transactions on HedgeInvestor (HedgeServ proprietary Investor Services System)
  • Review of Redemption Payment Schedules
  • Review wire transfer payments
  • Ensure investor reporting is provided accurately and timely as agreed with client
  • Ensure client reporting is provided accurately and timely and in line with agreed client expectations
  • Handling complex calls from investors
  • Identify areas for improvement in processes, personnel and structure for discussion with Director
  • Establish and maintain effective working relationships with the NAV, QA, Compliance and Internal Audit departments within HedgeServ
  • Review annual fund audit requirements ensuring all items are addressed timely and accurately
  • Ensure all investor audit requests are responded to accurately and timely
  • Manage multiple client relationships ensuring constant liaison with both the client and the relevant NAV team ensuring consistency and clarity of service
  • Manage investor services recruitment, training and performance evaluations
  • Review documentation upon initialization of new clients
Education

Accounting, Finance, Legal or Business Degree. Min. 3.0 GPA

Experience

A minimum of 5 years’ experience working in a fund administration firm with at least 3 of those at Supervisor level is required. Alternative fund experience may be considered

Skills
  • Strong verbal and written communication skills
  • IT Literate
  • Strong analytical and problem-solving skills
  • Ability to work effectively both within a team structure and individually
  • Strong inter-personal skills
  • Knowledge of AML/KYC requirements
  • Good initiative tempered with identifying when escalation is required
  • Strong systems, product and process knowledge
  • Reliable and dependable
  • Approachable
  • Ability to positively influence team morale
  • Amenable to work during US hours
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management, Accounting/Auditing, and Finance
Industries
  • Financial Services, Investment Banking, and Banking
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