Investor Services Manager

3 days ago

Manila, Philippines HedgeServ Full time

Overview Investor Services Manager role at HedgeServ in Manila, National Capital Region, Philippines. Key Accountabilities Resolve investor transaction enquiries escalated by Supervisor or Administrator Ensure all aged items on TA bank reconciliations are resolved timely Resolve complex AML/KYC documentation issues in conjunction with the AML Team Review Investor Transactions on HedgeInvestor (HedgeServ proprietary Investor Services System) Review of Redemption Payment Schedules Review wire transfer payments Ensure investor reporting is provided accurately and timely as agreed with client Ensure client reporting is provided accurately and timely and in line with agreed client expectations Handling complex calls from investors Identify areas for improvement in processes, personnel and structure for discussion with Director Establish and maintain effective working relationships with the NAV, QA, Compliance and Internal Audit departments within HedgeServ Review annual fund audit requirements ensuring all items are addressed timely and accurately Ensure all investor audit requests are responded to accurately and timely Manage multiple client relationships ensuring constant liaison with both the client and the relevant NAV team ensuring consistency and clarity of service Manage investor services recruitment, training and performance evaluations Review documentation upon initialization of new clients Education Accounting, Finance, Legal or Business Degree. Min. 3.0 GPA Experience A minimum of 5 years’ experience working in a fund administration firm with at least 3 of those at Supervisor level is required. Alternative fund experience may be considered Skills Strong verbal and written communication skills IT Literate Strong analytical and problem-solving skills Ability to work effectively both within a team structure and individually Strong inter-personal skills Knowledge of AML/KYC requirements Good initiative tempered with identifying when escalation is required Strong systems, product and process knowledge Reliable and dependable Approachable Ability to positively influence team morale Amenable to work during US hours Seniority level Mid-Senior level Employment type Full-time Job function Management, Accounting/Auditing, and Finance Industries Financial Services, Investment Banking, and Banking #J-18808-Ljbffr

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