Current jobs related to Senior Complaints Resolution and Report Specialist - Quezon City - Acquire Intelligence
-
Quezon City, National Capital Region, Philippines Acquire Intelligence Full time ₱1,200,000 - ₱2,400,000 per yearWe're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAcquire BPO is an award-winning business process outsource provider, to some of the world's largest brands operating...
-
Offshore Complaints Manager
1 week ago
Quezon City, National Capital Region, Philippines fundoloans Full time ₱360,000 - ₱720,000 per yearPosition Title: Offshore Complaints ManagerReports To: Risk and Compliance ManagerDepartment: Complaints / Internal Dispute Resolution (IDR)Location: Hybrid Office / WFHPosition Type: Full-TimeWho Are We?At Fundo, we're reshaping what fast, fair, and flexible finance means for everyday Australians. As one of Australia's fastest-growing fintech lenders, we...
-
Resolution Specialist
2 days ago
Davao City, Philippines Bulldog Adjusters Full timeAbout the Role The Resolution Specialist is responsible for reviewing, preparing, and submitting supplements to insurance carriers on behalf of Bulldog Adjusters. This role focuses on addressing discrepancies between insurance company estimates and contractor/adjuster estimates when the differences do not require direct PA involvement. The Resolution...
-
Debt Resolution Specialist
1 week ago
Davao City, Philippines FTO Full timeOverview The Debt Resolution Specialist is responsible for engaging with individuals who are experiencing financial stress due to outstanding debts. This role focuses on building trust, conducting discovery conversations, and prequalifying potential clients for debt relief programs. The Specialist provides education about available financial/legal solutions...
-
Debt Resolution Specialist
2 weeks ago
Iloilo City, Philippines Fair Trade Outsourcing Full timePosition Summary The Debt Resolution Specialist is responsible for engaging with individuals who are experiencing financial stress due to outstanding debts. This role focuses on building trust, conducting discovery conversations, and prequalifying potential clients for debt relief programs. The Specialist provides education about available financial/legal...
-
Complaints Team Manager
3 days ago
Mandaluyong City, National Capital Region, Philippines Remitly Full time ₱1,200,000 - ₱2,400,000 per yearJob Description:Team Manager Job DescriptionRemitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers...
-
Account Resolution Specialist
2 weeks ago
Quezon City, Philippines Intelassist Full timeEmployment Type: Full-Time EmploymentWork Setup: 100% OnsiteWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: 35,000 to 57,000 PHP/Monthly Job Description The role of the Account Resolution Specialist involves overseeing accounts receivable and minimizing the volume of accounts through...
-
Senior Report
7 hours ago
Quezon City, Philippines Wilcon Depot, Inc. Full timeRecruitment Specialist at Wilcon Depot Inc. Job Objective: This role is focused on assisting in the creation and modification of ETL processes, generating and updating reports, optimizing scripts and databases, and monitoring query performance. The ideal candidate will have hands‑on experience with ETL tools, reporting tools like Crystal Reports, and...
-
Process Quality Compliance and Complaints
3 days ago
Cebu City, Central Visayas, Philippines Bai Virtual Services OPC Full time ₱150,000 - ₱250,000 per yearJob SummaryAs a PQCC Intern, you will support the Quality Assurance team in making sure that all the processes of the company are in accordance with the expectations of the company, regulations, and what the customers want. You will assist in monitoring, recording, and reporting areas of compliance gaps and consumer complaints, thereby facilitating...
-
Process, Quality, Compliance and Complaint
3 days ago
Cebu City, Central Visayas, Philippines Bai Finance Group of Companies Full time ₱60,000 - ₱150,000 per yearJob SummaryAs a PQCC Intern, you will support the Quality Assurance team in making sure that all the processes of the company are in accordance with the expectations of the company, regulations, and what the customers want. You will assist in monitoring, recording, and reporting areas of compliance gaps and consumer complaints, thereby facilitating...
Senior Complaints Resolution and Report Specialist
4 weeks ago
Acquire Intelligence is seeking a Senior Complaints Resolution and Report Specialist to join our team. This role focuses on managing escalated complaints in the Energy sector, ensuring efficient resolutions, and driving actionable insights through comprehensive monthly complaints reporting.
Responsibilities- Handling and resolving escalated Energy Ombudsman complaints with empathy and professionalism.
- Conducting in-depth investigations to determine the root causes of complaints.
- Collaborating with internal departments (Customer Service, Compliance, Billing, Collections) and external stakeholders to resolve issues promptly.
- Preparing detailed monthly complaint reports with actionable recommendations and key insights for management.
- Ensuring that all complaints are logged, tracked, and resolved in compliance with organizational policies and service standards.
- Experience: Minimum 5 years of experience in Energy or a similar complaints management role.
- Strong analytical and problem-solving skills.
- Exceptional written and verbal communication skills.
- Proficiency in tools such as Excel, JIRA, Tableau, and other data analysis platforms.
- Knowledge of complaints handling best practices.
- Ability to manage multiple priorities in a fast-paced, collaborative environment.
- HMO coverage for you and your family.
- Yearly Kick-Off Parties with major giveaways (like the car in 2023).
- Get recognized through our ‘Value Awards’.
- Grow your career - yes, we love to promote internally.
- Do meaningful work and collaborate with the best.
- 900 promotions given each year.
- Access to 2,700+ leadership training courses.
- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each other.
What are you waiting for?
Join the A-Team and experience the A-Life
#J-18808-Ljbffr