Debt Resolution Specialist

3 days ago

Davao City, Philippines Fair Trade Outsourcing Full time

Position Summary
The Debt Resolution Specialist is responsible for engaging with individuals who are experiencing financial stress due to outstanding debts. This role focuses on building trust, conducting discovery conversations, and prequalifying potential clients for debt relief programs. The Specialist provides education about available financial/legal solutions and transfers qualified leads to Senior Closers for final program enrollment. The goal is to deliver a professional, empathetic, and solutions-oriented experience that helps individuals regain financial stability.

Key Responsibilities
Conduct outbound calls to individuals who have expressed interest in debt resolution services or appear in debt databases.
Handle outbound calls from leads generated through advertisements or online campaigns.
Establish rapport quickly, demonstrating empathy and professionalism to build trust with potential clients.
Gather detailed financial information and personal context to understand the client’s debt situation.
Prequalify leads based on criteria such as debt amount, eligibility, and program suitability.
Educate potential clients on how a structured debt resolution program works, emphasizing both legal and financial aspects.
Address concerns, answer basic questions, and alleviate the emotional stress associated with debt.
Transfer qualified and interested leads to a Senior Closer for final discussion and enrollment.
Accurately document all interactions, financial details, and outcomes in the CRM system.
Meet or exceed performance metrics, including call quality, lead conversion rates, and compliance standards.
Follow all regulatory and client-specific guidelines regarding data privacy, financial compliance, and ethical practices.

Qualifications
At least 1–2 years of experience in a call center, BPO, sales, or customer service environment (financial services background preferred).
Strong communication skills in English, both verbal and written.
Ability to handle sensitive financial conversations with professionalism and empathy.
Basic understanding of financial products, credit, or debt resolution is an advantage (training will be provided).
Proficiency in using CRM tools and call center systems.
High school diploma required; bachelor’s degree preferred.

  • Debt Resolution Specialist

    4 days ago

    Davao City, Philippines FTO Full time

    Position Summary The Debt Resolution Specialist is responsible for engaging with individuals who are experiencing financial stress due to outstanding debts. This role focuses on building trust, conducting discovery conversations, and prequalifying potential clients for debt relief programs. The Specialist provides education about available financial/legal...

  • Debt Collection

    2 days ago

    Makati City, National Capital Region, Philippines Talent Source Full time ₱150,000 - ₱250,000 per year

    Job Overview:We're hiring professional and results-driven Debt Collection Specialists to manage overdue accounts and recover outstanding payments. The ideal candidate will handle calls with firmness, empathy, and professionalism, aiming to resolve debts while maintaining positive client relationships.Key Responsibilities:Contact customers via phone, email,...

  • Resolution Specialist

    4 weeks ago

    Davao City, Philippines Bulldog Adjusters Full time

    About the Role The Resolution Specialist is responsible for reviewing, preparing, and submitting supplements to insurance carriers on behalf of Bulldog Adjusters. This role focuses on addressing discrepancies between insurance company estimates and contractor/adjuster estimates when the differences do not require direct PA involvement. The Resolution...

  • Debt Collection Specialist

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Altair Global Solutions Full time ₱240,000 - ₱288,000 per year

    We are looking for: DEBT COLLECTION SPECIALISTS *20K to 24K salary package*Earn unlimited incentives (depending on performance)*Yearly appraisal*Perfect attendance bonus QUALIFICATIONS:*Must have good English communication skills*Willing to work during night shift*Fresh Graduates/College Undergrads, Senior High and High School Grads are welcome to...

  • Account Resolution Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines Intelassist Inc. Full time ₱612,000 - ₱684,000 per year

    Work Set-up: 100% OnsiteLocation: Eastwood City Cyberpark Eastwood Avenue, Quezon City, Philippines, 1110Shift: Graveyard/nightshiftDuties and Responsibilities:The role of the Account Resolution Specialist involves overseeing accounts receivable and minimizing the volume of accounts through the resolution of disputed and denied claims. Additionally, the...

  • Account Resolution Specialist

    3 days ago

    Eastwood, Quezon City, PH Intelassist Full time ₱420,000 - ₱684,000 per year

    Employment Type: Full-Time EmploymentWork Setup: 100% OnsiteWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: 35,000 to 57,000 PHP/MonthlyJob DescriptionThe role of the Account Resolution Specialist involves overseeing accounts receivable and minimizing the volume of accounts through the...

  • Claims Resolution Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines Kavi Global Full time

    As part of the Tech Enabled Services (TES) Team of Kavi Philippines, the Claims Resolution Specialist contacts patients, employees, attorney representatives, and other responsible parties to gather information related to collecting payments for complex claims. The Claims Resolution Specialist acts as the liaison between key Client contacts and end...

  • Field Collection Specialist

    5 days ago

    Iloilo City, Philippines Sumisho Motor Finance Corporation Full time

    Qualifications Candidate must possess at least College level, 2year Vocational Course or Bachelor's/College Degree in any field. Required Skill(s): Motorcycle driving. Must have proven skills in negotiation and motorcycle repossession. With 6 months to 1 years of experience as Credit Verifier and/or Field Collector. Must be willing to work rain or shine....

  • Field Collection Specialist

    5 days ago

    Cebu City, Philippines Sumisho Motor Finance Corporation Full time

    Qualifications Candidate must possess at least College level, 2year Vocational Course or Bachelor's/College Degree in any field. Required Skill(s): Motorcycle driving. Must have proven skills in negotiation and motorcycle repossession. With 6 months to 1 years of experience as Credit Verifier and/or Field Collector. Must be willing to work rain or shine....

  • Account Resolution Specialist

    5 days ago

    Quezon City, Philippines Intelassist Full time

    Employment Type: Full-Time EmploymentWork Setup: 100% OnsiteWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: 35,000 to 57,000 PHP/Monthly Job Description The role of the Account Resolution Specialist involves overseeing accounts receivable and minimizing the volume of accounts through the...