Continuous Improvement Analyst Ii

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Job Overview

Inviting applications for the role of Manager, Lean Six Sigma Quality. Location: Philippines - Muntinlupa City. Education Level: Bachelor's / Graduation / Equivalent. Job Posting: Sep 11, 2025. Unposting Date: Ongoing.

Responsibilities
  • Partner with operations to launch process improvement projects impacting revenue generation, customer service experience, first call resolution & Net Promoter Score (NPS).
  • Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businesses.
  • Interact with Clients for understanding Key business Priorities and Opportunity identification.
  • Lead BB Level Projects, and coach & mentor Green Belts; provide innovative leadership driving quality performance.
  • Direct the identification of gaps and improvement in the various processes; ensure the use of problem solving and root cause analysis where necessary.
  • Deploy framework to improve Process performance on the shop floor; Lead VSM and Problem Solving Workouts with the various businesses.
  • Monitor & audit the deployed processes for effectiveness & efficiency; responsible for the Visual Management of dashboards & metrics.
  • Responsible for generating business impact for the clients using the CI methodologies and frameworks.
Qualifications
  • Six Sigma experience must be in a Business Process Outsourcing context.
  • Candidates must have launched & mentored several operational improvement projects, contributing to revenue generation, First Call Resolution & NPS.
  • Preferred: candidates who have supported banking, financial services & insurance clients.
  • Candidate must be at least Green Belt Certified.
  • Be a transformation leader – work at the cutting edge of AI, automation, and digital innovation.
  • Make an impact – drive change for global enterprises and solve business challenges that matter.
  • Accelerate your career – hands-on experience, mentorship, and continuous learning opportunities.
  • Work with the best – join 140,000+ professionals who push boundaries daily.
  • Thrive in a values-driven culture – integrity, inclusion, curiosity, and courage guide progress.

Equal Opportunity: Genpact is an Equal Opportunity Employer; applicants are considered without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, disability, or any other protected characteristic. Genpact does not charge fees to process job applications.

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