Supervisor Airport Services
4 weeks ago
Job Purpose/Overview Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as handling agents, service providers, other airlines and various authorities. Ensure that all relevant areas of operations are fully covered. Responsibilities Analyse operational problems such as overbooking, adverse weather, delays, cancellations, crew time limitations and undertake remedial action. Brief handling agents, caterers and service providers regarding Emirates requirements and update information as necessary. Ensure post-flight activity is completed correctly to protect company revenue and facilitate handling of customers and dead-load. Respond to queries, complaints and claims efficiently and restore passenger confidence. Process baggage claims and control expenditure on damaged baggage replacements and lost baggage claims. Support and cover the Emirates Ticket Desk and undertake ticketing/reservation duties. Coach and develop airport services agents and other relevant personnel to meet required customer service levels. Assist the ASM in conducting staff performance reviews and support the performance management process. Carry out credit card verification and travel documents checks. When required support duties in the Emirates lounge and supervise contracted staff, overseeing catering, cleaning and maintenance operations. Qualifications & Experience Minimum O Level or equivalent. Relevant recognized professional training courses in Customer Services and Ground Operations. Minimum 4 years airline industry experience at outstations. Knowledge / Skills Working knowledge of Reservations/Fares and Ticketing, Departure Control Systems. Knowledge of Baggage Tracing and claims handling. Knowledge of Microsoft Word/E-Mail/Excel advantageous. Fluent in spoken and written English and local language. Advanced skills in Customer Service Delivery. Other Requirements Must have the right to live and work in the Philippines. Salary & Benefits Competitive salary. Seniority Level Mid-Senior level Employment Type Full-time Job Function Other Industries Airlines and Aviation #J-18808-Ljbffr
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Supervisor Airport Services
2 weeks ago
Cebu City, Central Visayas, Philippines The Emirates Group Full time ₱1,200,000 - ₱2,400,000 per yearJob PurposeJob PurposeEnsure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and...
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Supervisor Airport Services
4 weeks ago
Cebu City, Philippines Emirates Airline Full timeEmirates Cebu, Central Visayas, Philippines Job Purpose Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as handling agents,...
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Customer Service Agent
1 week ago
Cebu City, Central Visayas, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱150,000 - ₱250,000 per yearDepartmentCustomer Service - MactanEmployee TypeProbationary Now Hiring: Customer Service Agent – Mactan (Cebu) | Join the 1Aviation TeamAre you passionate about customer service and aviation? 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Mactan (Cebu). If you thrive in a fast-paced...
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Assistant Manager
16 hours ago
Cebu City, Philippines Aboitiz Construction, Inc. Full timeOperational Management Oversee the day-to-day operations of airport facilities, including terminals and utilities. Ensure KPI compliance with the client and other contractual obligations. Implement and manage a Computerized Maintenance Management System (CMMS) to streamline maintenance activities and track performance. Stakeholder Management Engage and...
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Makati City, National Capital Region, Philippines Bureau Veritas Group Full time ₱1,000,000 - ₱1,500,000 per yearOverview:Join Bureau Veritas, a global leader in testing, inspection, and certification services.Bureau Veritas is seeking an experienced Key Personnels to lead the Airport Modernization Project in the Philippines, focusing on infrastructure development and quality assurance (OPERATION AND MAINTENANCE WORKS).*Requirement:*All key personnel must possess...
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Makati City, National Capital Region, Philippines Bureau Veritas Full time ₱1,000,000 - ₱1,500,000 per yearOur people are ambitious and humble, believing in what they do and convinced that our purpose is shaping a world of trust. With responsibility and openness, they daily serve our clients in 140 countries, to bettering society. Across all our businesses and countries, each one of our people leaves their mark in shaping society. > We believe...
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Therapist
3 weeks ago
Cebu City, Philippines The Spa at Cebu , Airport Terminal 2 Full timeOverview The Spa Therapist provides professional and relaxing treatments, such as massages, facials, and body treatments, ensuring clients receive a rejuvenating experience. Key Responsibilities Maintain a clean and hygienic treatment area Provide exceptional customer service and address client concerns Advise clients on aftercare and wellness routines...
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Customer Service Agent
4 days ago
Dipolog City, Zamboanga Peninsula, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱15,000 - ₱30,000 per yearDepartmentCustomer Service - DipologEmployee TypeProbationaryJob Description Now Hiring: Customer Service Agent – Dipolog (DPL) | Join the 1Aviation TeamAre you passionate about customer service and aviation? 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Dipolog (DPL). If you thrive...
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Makati City, National Capital Region, Philippines Bureau Veritas Full time ₱1,000,000 - ₱1,500,000 per yearOur people are ambitious and humble, believing in what they do and convinced that our purpose is shaping a world of trust. With responsibility and openness, they daily serve our clients in 140 countries, to bettering society. Across all our businesses and countries, each one of our people leaves their mark in shaping society.> We believe that leaving a mark...
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APPLY NOW! MIAA is Hiring Airport Police Officer
3 weeks ago
Zamboanga City, Philippines GobyerKnows.com Full timeAPPLY NOW! MIAA is Hiring Airport Police Officer The Manila International Airport Authority (MIAA) - Airport Police Department is looking for qualified individuals who want to be an Airport Police Officer.Join the MIAA - Airport Police Department. Be employed at the country's premiere airport! Check out the recruitment details below, courtesy of MIAA:...
