Supervisor Airport Services
4 weeks ago
Emirates Cebu, Central Visayas, Philippines Job Purpose Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as handling agents, service providers, other airlines and various authorities. Ensure that all relevant areas of operations are fully covered. Responsibilities Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro‑active action in line with relevant procedures to minimise disruption to customers. Ensure that Handling Agent, Caterer and other service providers are fully briefed regarding Emirates requirements for the day’s operation (including any special handling) and that this information is updated as necessary in order to ensure a smooth and cost effective operation and that any inconvenience to our customers is minimised. Ensure that all post flight activity is completed correctly in order to protect Company revenue and to facilitate the handling of customers and dead load at an‑route stations and destinations. Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence. Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or Airport Services Officer. Process all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner. Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to customers. Support, coach and develop airport services agents and other relevant personnel to ensure that they are fully briefed/debriefed of the operational requirements and they provide the required Customer service levels. Assist the ASM in conducting staff performance reviews in line with Performance Matters (i.e. setting staffs objectives and development plan) and support the PM process by ensuring feedback is provided to staff PM reviews within stipulated time limits. Carry out credit card verification and Travel documents checks diligently. When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained. Qualifications & Experience Minimum O Level or equivalent. Must have completed relevant and recognised professional training courses in Customer Services and Ground Operations. Experience Given the specific requirements at outstations, a minimum of 4 years Airline Industry experience is required. Knowledge/Skills A working knowledge of Reservations / Fares and Ticketing, Departure Control Systems. Knowledge of Baggage Tracing and claims handling. Knowledge of Microsoft Word/E‑Mail/Excel advantageous. Fluent in spoken and written English and local language. Advanced skills in Customer Service Delivery. Must have the right to live and work in the Philippines. Salary & benefits: Competitive salary. Seniority level Mid‑Senior level Employment type Full‑time Job function Other #J-18808-Ljbffr
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Supervisor Airport Services
2 weeks ago
Cebu City, Central Visayas, Philippines The Emirates Group Full time ₱1,200,000 - ₱2,400,000 per yearJob PurposeJob PurposeEnsure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and...
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Supervisor Airport Services
4 weeks ago
Cebu City, Philippines Emirates Full timeJob Purpose/Overview Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as handling agents, service providers, other airlines and...
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Customer Service Agent
1 week ago
Cebu City, Central Visayas, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱150,000 - ₱250,000 per yearDepartmentCustomer Service - MactanEmployee TypeProbationary Now Hiring: Customer Service Agent – Mactan (Cebu) | Join the 1Aviation TeamAre you passionate about customer service and aviation? 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Mactan (Cebu). If you thrive in a fast-paced...
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Assistant Manager
13 hours ago
Cebu City, Philippines Aboitiz Construction, Inc. Full timeOperational Management Oversee the day-to-day operations of airport facilities, including terminals and utilities. Ensure KPI compliance with the client and other contractual obligations. Implement and manage a Computerized Maintenance Management System (CMMS) to streamline maintenance activities and track performance. Stakeholder Management Engage and...
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Makati City, National Capital Region, Philippines Bureau Veritas Group Full time ₱1,000,000 - ₱1,500,000 per yearOverview:Join Bureau Veritas, a global leader in testing, inspection, and certification services.Bureau Veritas is seeking an experienced Key Personnels to lead the Airport Modernization Project in the Philippines, focusing on infrastructure development and quality assurance (OPERATION AND MAINTENANCE WORKS).*Requirement:*All key personnel must possess...
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Makati City, National Capital Region, Philippines Bureau Veritas Full time ₱1,000,000 - ₱1,500,000 per yearOur people are ambitious and humble, believing in what they do and convinced that our purpose is shaping a world of trust. With responsibility and openness, they daily serve our clients in 140 countries, to bettering society. Across all our businesses and countries, each one of our people leaves their mark in shaping society. > We believe...
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Customer Service Agent
3 days ago
Dipolog City, Zamboanga Peninsula, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱15,000 - ₱30,000 per yearDepartmentCustomer Service - DipologEmployee TypeProbationaryJob Description Now Hiring: Customer Service Agent – Dipolog (DPL) | Join the 1Aviation TeamAre you passionate about customer service and aviation? 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Dipolog (DPL). If you thrive...
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Therapist
3 weeks ago
Cebu City, Philippines The Spa at Cebu , Airport Terminal 2 Full timeOverview The Spa Therapist provides professional and relaxing treatments, such as massages, facials, and body treatments, ensuring clients receive a rejuvenating experience. Key Responsibilities Maintain a clean and hygienic treatment area Provide exceptional customer service and address client concerns Advise clients on aftercare and wellness routines...
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Makati City, National Capital Region, Philippines Bureau Veritas Full time ₱1,000,000 - ₱1,500,000 per yearOur people are ambitious and humble, believing in what they do and convinced that our purpose is shaping a world of trust. With responsibility and openness, they daily serve our clients in 140 countries, to bettering society. Across all our businesses and countries, each one of our people leaves their mark in shaping society.> We believe that leaving a mark...
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APPLY NOW! MIAA is Hiring Airport Police Officer
3 weeks ago
Zamboanga City, Philippines GobyerKnows.com Full timeAPPLY NOW! MIAA is Hiring Airport Police Officer The Manila International Airport Authority (MIAA) - Airport Police Department is looking for qualified individuals who want to be an Airport Police Officer.Join the MIAA - Airport Police Department. Be employed at the country's premiere airport! Check out the recruitment details below, courtesy of MIAA:...
