Supervisor Airport Services
6 days ago
Emirates Cebu, Central Visayas, Philippines Job Purpose Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as handling agents, service providers, other airlines and various authorities. Ensure that all relevant areas of operations are fully covered. Responsibilities Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro‑active action in line with relevant procedures to minimise disruption to customers. Ensure that Handling Agent, Caterer and other service providers are fully briefed regarding Emirates requirements for the day’s operation (including any special handling) and that this information is updated as necessary in order to ensure a smooth and cost effective operation and that any inconvenience to our customers is minimised. Ensure that all post flight activity is completed correctly in order to protect Company revenue and to facilitate the handling of customers and dead load at an‑route stations and destinations. Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence. Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or Airport Services Officer. Process all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner. Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to customers. Support, coach and develop airport services agents and other relevant personnel to ensure that they are fully briefed/debriefed of the operational requirements and they provide the required Customer service levels. Assist the ASM in conducting staff performance reviews in line with Performance Matters (i.e. setting staffs objectives and development plan) and support the PM process by ensuring feedback is provided to staff PM reviews within stipulated time limits. Carry out credit card verification and Travel documents checks diligently. When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained. Qualifications & Experience Minimum O Level or equivalent. Must have completed relevant and recognised professional training courses in Customer Services and Ground Operations. Experience Given the specific requirements at outstations, a minimum of 4 years Airline Industry experience is required. Knowledge/Skills A working knowledge of Reservations / Fares and Ticketing, Departure Control Systems. Knowledge of Baggage Tracing and claims handling. Knowledge of Microsoft Word/E‑Mail/Excel advantageous. Fluent in spoken and written English and local language. Advanced skills in Customer Service Delivery. Must have the right to live and work in the Philippines. Salary & benefits: Competitive salary. Seniority level Mid‑Senior level Employment type Full‑time Job function Other #J-18808-Ljbffr
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Supervisor Airport Services
2 weeks ago
Cebu City, Philippines Emirates Full timeJob Purpose Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and various...
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Supervisor Airport Services
1 week ago
Cebu City, Philippines Emirates Full timeJob Purpose/Overview Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as handling agents, service providers, other airlines and...
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Customer Service Agent
1 week ago
Cebu City, Central Visayas, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱150,000 - ₱250,000 per yearDepartmentCustomer Service - MactanEmployee TypeProbationary Now Hiring: Customer Service Agent – Mactan (Cebu) | Join the 1Aviation TeamAre you passionate about customer service and aviation? 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Mactan (Cebu). If you thrive in a fast-paced...
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Customer Service Agent
7 days ago
Dipolog City, Zamboanga Peninsula, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱150,000 - ₱250,000 per yearDepartmentCustomer Service - DipologEmployee TypeProbationaryJob Description Now Hiring: Customer Service Agent – Dipolog (DPL) | Join the 1Aviation TeamAre you passionate about customer service and aviation? 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Dipolog (DPL). If you thrive...
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Therapist
15 hours ago
Cebu City, Philippines The Spa at Cebu , Airport Terminal 2 Full timeOverview The Spa Therapist provides professional and relaxing treatments, such as massages, facials, and body treatments, ensuring clients receive a rejuvenating experience. Key Responsibilities Maintain a clean and hygienic treatment area Provide exceptional customer service and address client concerns Advise clients on aftercare and wellness routines...
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APPLY NOW! MIAA is Hiring Airport Police Officer
16 hours ago
Zamboanga City, Philippines GobyerKnows.com Full timeAPPLY NOW! MIAA is Hiring Airport Police Officer The Manila International Airport Authority (MIAA) - Airport Police Department is looking for qualified individuals who want to be an Airport Police Officer.Join the MIAA - Airport Police Department. Be employed at the country's premiere airport! Check out the recruitment details below, courtesy of MIAA:...
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Front Office Manager
1 day ago
Lapu-Lapu City, Central Visayas, Philippines Waterfront Airport Hotel and Casino Full time ₱104,000 - ₱130,878 per yearCompany DescriptionConveniently located right in front of Mactan Airport, Waterfront Airport Hotel and Casino serves as the gateway to Cebu hospitality. The hotel has been recognized with prestigious awards, including Sunstar Best of Cebu 2023 and 2024 for Best Merienda, and the Karakoa Set Menu won the Sunstar Best of Cebu award for Best Group Meal in 2024....
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Concierge Supervisor
2 weeks ago
Makati City, National Capital Region, Philippines Dusit Thani Manila Full time ₱900,000 - ₱1,200,000 per yearJob Summary:We're looking for a Concierge Supervisor to oversee and support the daily operations of the Concierge team. Under the guidance of the Front Office Manager, this role ensures guests receive prompt, courteous, and knowledgeable service, while supervising staff performance, transportation services, and guest requests.Key Responsibilities:Supervise...
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Station Loader
2 weeks ago
Cebu City, Central Visayas, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱200,000 - ₱250,000 per yearDepartmentRamp Operations - MactanEmployee TypeProbationaryJob Description Now Hiring: Station Loader – Mactan (Cebu) | Join the 1Aviation Ground Handling TeamAre you physically fit, detail-oriented, and ready to be part of the exciting aviation industry? 1Aviation is now hiring Station Loaders in Mactan (Cebu) If you're looking for a stable career with...
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Equipment Operator
1 week ago
Cebu City, Central Visayas, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱250,000 - ₱350,000 per yearDepartmentRamp Operations - MactanEmployee TypeProbationary Now Hiring: Ramp Equipment Operator – Mactan (Cebu) | Join 1Aviation's Dynamic Ground Handling TeamLooking for a hands-on role in the aviation industry? 1Aviation is hiring Ramp Equipment Operators to join our fast-growing team in Mactan. This is your chance to work behind the scenes at the...
