(US) Accounting Practice Manager

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Location : IT Park, Cebu

Shift : Mon-Fri, 9PM-6AM PH Time

Arrangement : Hybrid, Full Time

Unlock your potential At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, South Africa, and South America, supporting our global clients in the accounting industry.

Primary Objective

We are seeking a highly experienced Accounting Practice Lead to join our Company, focusing on North American markets with deep expertise in US Tax and Accounting practices and foundational Canadian experience. This strategic role combines technical accounting expertise with customer success support, serving as the bridge between North American accounting standards and Philippine accounting talent.

As an SME, you will be at the centre of business, technology, and user experience for our accounting services portfolio, working cross-functionally and help design, build, and roll out accounting staff solutions that meet the evolving needs of our North American clients.

Key Responsibilities:

• Client Assessment & Translation: Analyze client job descriptions and convert North American accounting terminologies and requirements to equivalent Philippine accounting standards and practices
• Technical Sales Support: Serve as the primary technical resource during client calls, providing immediate expert responses to accounting-specific questions and concerns
• Schedule Q&A with AEs and CRMs on Accounting related questions from potential and existing clients, to help address and close deals asap
• Career Development Guidance: Support CRMs in creating meaningful career progression paths for accounting staff, including skill development roadmaps and advancement opportunities
• Market Intelligence: Collaborate in establishing buyer personas and ideal customer profiles for North American accounting services
• Competitive Analysis: Research and analyze competitor strategies, pricing, and service offerings
• Strategic Marketing Partnership: Work closely with Marketing and Sales teams to develop comprehensive market strategies, including:
• Identification of relevant industry conferences and networking events
• Partnership development with accounting publications and industry influencers

Operational Excellence

• People Manager Coaching: Provide technical accounting expertise and guidance to PSMs who oversee 80-100 accounting staff
• Performance Issue Resolution: Assist People Managers in understanding and addressing technical performance issues, helping them ask the right questions during 1-on-1 meetings with accounting staff
• Attrition Analysis & Prevention: Collaborate with People Managers to identify accounting-specific factors contributing to staff turnover and develop targeted retention strategies
• Attendance & Engagement Support: Help People Managers understand the unique pressures and demands of accounting work to better support staff attendance and engagement initiatives
• Client-Staff Relationship Management: Provide guidance on managing the direct client-staff working relationships, ensuring professional standards and communication protocols are maintained
• Escalation Support: Serve as the technical resource for complex accounting issues that arise during staff supervision, enabling People Managers to provide informed guidance and solutions
• Team Performance Optimization: Work with People Managers to identify opportunities for improving team productivity, client satisfaction, and staff development within accounting operations

Talent Support & Development

• Job Description Translation: Review and refine job descriptions, training the Talent team on converting US accounting requirements into actionable Philippine market specifications
• Talent Education: Train internal teams on:
• Distinctions between various accounting roles and responsibilities
• Similar job titles across different markets and their functional differences
• Accounting software proficiency requirements and alternatives
• Competitive salary benchmarking

Training & Development

• Training Program Development: Identify and recommend training programs beneficial for Philippine accountants working with North American clients
• Industry Trend Analysis: Monitor and report on emerging trends in the Philippine accounting industry and their implications for service delivery
• Trainee Profiling: Establish optimal candidate profiles for accounting trainees, ensuring alignment with client expectations and industry standards

Qualifications / Skills:

Technical Expertise

+ US Tax & Accounting: 7-10 years of hands-on experience in US tax preparation, compliance, and accounting practices

+ Canadian Experience: 2-3 years of exposure to Canadian accounting standards and tax regulations (preferred)

+ Software Proficiency: Expert-level knowledge of major accounting software (QuickBooks, Xero, Sage, etc.) and tax preparation software

+ Regulatory Knowledge: Deep understanding of US GAAP, tax codes, and regulatory compliance requirements

Professional Background

+ Education: Bachelor's degree in Accounting, Finance, or related field; CPA certification strongly preferred

+ Industry Experience: Proven track record in public accounting, corporate accounting, or accounting services industry

+ Outsourcing Experience: Previous experience in outsourcing, offshoring, or global service delivery preferred

+ Leadership Experience: Demonstrated success in leading teams, projects, or client relationships

What’s in it for you?

• Health Insurance, and Life Insurance coverage
• 21 annual paid leaves
• Annual increase (Annual Performance Review)
• Tenure Recognition Program
• Access to certifications and courses from Ab2 Institute of Accounting
• 20+ options of free coffee and chocolate drinks
• Billiards, table tennis, or foosball in our breakout room
• A genuinely diverse, caring, supportive and high achieving team environment.
• Ongoing training, development and career progression opportunities
• Free & conveniently located onsite parking.

We live by our VALUES to cultivate and foster growth and innovation.

BE AWESOME: We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.

KEEP IT REAL: We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

BRING THE WOW: We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.

DREAM BIG: We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.

Join TOA Global and experience the difference

We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.

• Mid-Senior level

• Full-time

• Accounting/Auditing, Strategy/Planning, and Training
• Industries: Outsourcing and Offshoring Consulting