Technical Support Representative
4 days ago
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Diagnose and troubleshoot technical problems, documenting solutions for future reference.
- Communicate clearly and effectively with customers to ensure satisfaction.
- Collaborate with engineering teams to resolve complex issues.
- Maintain a positive attitude and provide exceptional customer service.
- Educational Qualifications: Completed at least 2 years in college with no back subjects.
- Experience Level: 3-5 years of experience in technical support or customer service.
- Skills and Competencies: Proficient in English; strong CSR background; rider support experience; excellent teamwork and communication skills.
- Responsibilities and Duties: Provide technical assistance, resolve customer inquiries, and ensure customer satisfaction.
- Working Conditions: Fast-paced environment; may require shift work and remote support.
- Qualities and Traits: Problem solver, empathetic listener, detail-oriented, and adaptable.
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