Technical Support Representative

4 weeks ago


Taguig, Philippines Sutherland Philippines Full time

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

Share

Job Description
  • Handle support issues from Nessus customers via web to case, voice, and chat channels.
  • Handle basic product how-to, configuration, plugin and product installation inquiries using fixes and solutions from the Nessus support knowledge base.
  • Utilize Tenable Salesforce instance to document all support interactions and advance issues to other support teams per documented processes.
  • Analyze and advance complex technical issues to the Level 2 product support team
  • Ensure customer feedback is properly channeled into Product Management and Research & Development
  • Identify opportunities to improve or add content to the Nessus Support Knowledgebase and work with an SME to get the content added so it can be re-used
  • Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
  • 1-year technical support service experience in a contact center environment
  • Working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment and system configuration
  • Hands on knowledge on Windows Operating systems, sound knowledge on File Systems, File Directories, Registry editor, Installation, and configuration of Software apps
  • Hands on knowledge on Linux Operating systems – Red Hat, CentOS, Managing users and groups, files and permissions, networking - TCP/IP
  • Networking: OSI Model, protocols – TCP/IP, SMTP and known ports, Firewall configuration, devices that work on different layers, Wireshark knowledge will be a plus
  • Familiarity with CVE, NVD, Security Bulletin
  • A passion for making customers successful
  • Outstanding written and verbal communication skills
  • Service oriented attitude including outstanding customer service skills, attention to detail, and expertise in quickly resolving customer issues
  • Strong technical and robust problem-solving skills, the ability to learn from doing, personal accountability, and a positive and professional attitude
  • Strong desire to learn new skills at an accelerated pace
  • Thrives working in a team environment as well as comfortable working independently with minimal direction
  • Ability to multi-task and manage multiple priorities in a fast-paced environment.
TECHNICAL SKILLS REQUIRED:
  • Strong knowledge and experience in the following skills:
  • Linux: Red Hat Enterprise | Cent OS | Debian: Good understanding of Command Line Interface, SSH Authentication and SSH privileges | Linux Administration | Must
  • Windows Server Administration: General knowledge on Active Directory, its use in Windows Environment, Credentials scan, Windows Management Instrumentation service, Registry editor, System Shares: IPC$, Windows credentials scanning knowledge. RPC Endpoint Mapper Service (135), SMB. | Beginner
  • Networking: OSI Model, TCP/IP – 03-way handshake, Packet captures via Wireshark packet analysis.Knowledge on SSH, Http and how to set up a Public Key authentication. | Intermediate
  • Cloud: Microsoft Azure – Active Directory to run credential scans, run a vulnerability scan.
  • Firewalls: Brocade, Cisco, FortiGate, Palo Alto, how the firewall is configured
  • Basic knowledge on Oracle DB, Mongo DB, IBM DB2, Postgre SQL, SQL Server, Sybase ASE, Cassandra Authentication process
  • Good foundational knowledge on C++, C#, Java, or PHP to interpret errors in the NASL log files.
GOOD TO HAVE COMPLIMENTARY SKILLS:
  • Knowledge on how to install devices via CLI on Linux
  • Cloud: Basic knowledge on ADFS and Oauth
  • Creds scan - Nessus creds scan (built in)
  • Knows or have worked on Database authentication issues.
  • Virtualization – Hyper V and VMWare to run Nessus scans.

Technical Support Linux Administration Windows Administration Network Administration Cloud and Firewall English Language Problem Solving

Working Location

12F, Sutherland Manila Taguig. 12F PhilPlans Corporate Center 1012 North, Triangle Dr, Taguig, 1634 Metro Manila, Philippines

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
#J-18808-Ljbffr

  • Taguig, Philippines Tap Growth ai Full time

    Overview Join to apply for the Technical Support Representative role at Tap Growth ai. We are hiring a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions...


  • Taguig, Philippines Van Der Kroft BV Full time

    Technical Support Representative – Van Der Kroft BV Overview We are hiring a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while...


  • Taguig, National Capital Region, Philippines iOPEX Technologies Full time ₱900,000 - ₱1,200,000 per year

    Embrace the freedom with iOPEX technologies. Join our awesome journey todayWe are looking for awesome tech-savvy professionals who wants to join our # teamTechnical Support Specialist (Pre-dominantly Non-voice)Technical Support System Specialist (Pre-dominantly Non-voice)Technical Sales Specialist (Pre-dominantly Non-voice)Technical Support Representative...


  • Taguig, National Capital Region, Philippines Ascendion Full time ₱250,000 - ₱350,000 per year

    Technical Support Representative (L1) to provide front-line support for our external client, Avanquest/PlanetArt. This role involves assisting customers with technical issues, platform navigation, and general troubleshooting through phone, email, and chat channels.Key ResponsibilitiesProvide technical support to customers via phone, email, and chat.Respond...


  • Taguig, Philippines iOPEX Technologies Full time

    Embrace the freedom with iOPEX technologies. Join our awesome journey today! We are looking for awesome tech-savvy professionals who wants to join our # team! Technical Support Specialist (Pre-dominantly Non-voice) Technical Support System Specialist (Pre-dominantly Non-voice) Technical Sales Specialist (Pre-dominantly Non-voice) Technical Support...


  • Taguig, Philippines Welsend Global Services Full time

    Overview Technical Support Representative (After Sales) — Welsend Global Services Location: On-site - Taguig Experience: 1-3 years Education: Diploma Employment Type: Full-time Job Description As a Technical Support Representative you will be doing after-sales service for outdoor batteries, mobile power, etc., including customer service such as returns and...


  • Taguig, Philippines HRTX Full time

    Technical Support Representative (TSR) - AU/NZ Account Job Openings Technical Support Representative (TSR) - AU/NZ Account About the job Technical Support Representative (TSR) - AU/NZ Account About the Role In this role, youll support our Australian and New Zealand customers with equipment-related enquiries, including repairs, service requests, movements,...


  • Taguig, Philippines Mass Markets Full time

    Join to apply for the Remote Technical Support Representative role at Mass Markets Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted...


  • Taguig, Philippines Metacom Business Process Outsourcing Solution Inc. Full time

    Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Diagnose and troubleshoot technical problems, documenting solutions for future reference. Communicate clearly and effectively with customers to ensure satisfaction. Collaborate with engineering teams to resolve...


  • Taguig, National Capital Region, Philippines Probe CX Full time ₱1,500,000 - ₱2,500,000 per year

    Job Summary:The Team Leader is responsible for managing and supporting a team of technical support representatives handling telco-related services. The role ensures that performance metrics, quality standards, and customer satisfaction targets are met, while providing coaching, mentoring, and technical guidance to the team.Key Responsibilities:Lead, coach,...