Senior Unified Communication Operations Engineer

4 weeks ago

Mandaluyong, Philippines Chubb Full time

Overview

Senior Unified Communication Operations Engineer (APAC) – Chubb, Mandaluyong, National Capital Region, Philippines

The Global Collaboration Services team at Chubb, part of the End User Services organization, manages corporate and contact center voice, video, and web conferencing operations globally, focusing on delivering low-cost, reliable, and secure solutions.

Responsibilities
  • Lead project teams as subject matter expert for the implementation of UC and Contact Center solutions
  • Deploy/migrate sites and solutions and consolidate distributed telephony technologies to our global platforms including configuration of gateways
  • Interface with business partners for requirements gathering and implementation of call flow modifications (CUCM, CVP and future cloud platforms)
  • Provide escalation support for L2 operations team
  • Create operational documentation of new solutions
  • Assist in managing vendor partners to ensure SLA’s are being met
Qualifications
  • At least 5+ years of relevant experience in UC and/or Contact Center environments (SBC, Dial-plan, ACD, IVR, WFM).
  • Proficient in UC and Contact Center design patterns and solutions using Cisco, Nice inContact, Genesys, and Microsoft technologies.
  • Experienced in deploying and supporting leading collaboration/contact center solutions, including Nice inContact, CUCM, UCCE, and WebEx Calling.
  • Strong technical troubleshooting skills in complex environments, including 3rd party integrated solutions and familiarity with SIP trunking and TDM solutions.
  • Knowledgeable in network infrastructure (QoS, routing, DHCP, DNS) and security measures for implementing collaboration services (firewall, VPN, encryption).
  • Excellent communication and documentation skills, capable of interfacing with business users and executives, and collaborating effectively within a distributed global team.
  • Day 1 HMO + 2 dependents upon regularization
  • Hybrid set up
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Insurance
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