Client Success

4 days ago

Angeles, Philippines Inside Out Full time

Job Title Client Success & Operations Specialist Job ID STEKYL1 Industry Coaching Business Location LATAM / PH / South Africa / Egypt (Anywhere as long as they don’t have strong accent) Job Status Part Time 25 hrs a week to start Work Schedule 10am-3pm / 11am-4pm EST Salary $8 to $10 Target Start Date ASAP Role Overview About the Client: The Client owns a rapidly growing career coaching business. The Owner (CEO) needs to immediately step out of the daily management of client success to focus on high-level business strategy. This role is critical for scaling operations and requires a highly proactive professional who can take ownership of client relationships and systems management to ensure seamless client flow. About the Role: We’re looking for a sharp, operationally minded Client Success & Operations Specialist to manage complexity with calm, precision, and empathy. A Part-Time role starting at ~25 hours/week with potential to go full-time within 90 days. Key Responsibilities 1. Proactive Client Success Manage 30-40 active clients simultaneously, maintaining real-time awareness of each client’s journey. Anticipate needs before they become problems and resolve them quickly – proactive, not reactive support. Lead two live group onboarding calls per week to welcome new clients, set expectations, and ensure clarity of next steps. Regularly check in on clients, respond promptly during business hours, and maintain momentum. Serve as the central point of communication between clients and internal teams. 2. Operational System Management Build and refine systems and SOPs to manage high-volume workflows efficiently. Maintain flawless organization across Trello boards, Slack channels, trackers, and deliverable workflows. Monitor progress and hold both clients and team members accountable to deadlines. Identify bottlenecks and implement fixes before impacting the client experience. 3. Communication & Compliance Demonstrate native-level (or near-native) English fluency—written and spoken—with a clear, professional tone. Maintain transparent documentation and consistent communication at all times. Uphold CareerGrowth’s reputation for precision, excellence, and client trust. You’re a Great Fit If You: Have 4+ years of experience in client success, operations, or account management roles with high client volume. Have personally managed 30+ clients or accounts simultaneously and can explain how you stayed organized. Naturally build systems that make complex processes simple and repeatable. Are calm under pressure, detail-obsessed, and solution-oriented. Lead with empathy and structure—you care deeply, but you keep the process in control. Hold yourself to a high bar and take pride in being the person others depend on. #J-18808-Ljbffr

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