CSR for Healthcare Account

3 weeks ago

Makati, Philippines ISTA Personnel Solutions Full time

ISTA Solutions , an outsourcing/offshoring company, is in search of an experienced MEDICAL RECORDS AUDITOR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Responsibilities
  • Account specific roles & responsibilities:
  • Reviewing completed work to ensure that it meets the standards for quality and accuracy before submission to billing.
  • Analyzing medical records to identify potential causes of resubmission, rejection or denials.
  • Contacting the client if an information is missing or if something needs to be clarified.
  • Job Description:
  • Provides customer support through different communication channels (Phone, email, chat).
  • Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
  • Collaborate with colleagues and different departments to resolve complex issues
  • Maintain accurate records on customer interactions, transaction, feedback, etc.
Qualifications
  • At least 6 months BPO work experience in a Healthcare Account
  • Ability to display empathy and patience in addressing customer concerns
  • Strong problem-solving skills
  • Adaptability to a changing work environment
  • Ability to remain calm under pressure
  • Proficiency in using computer systems & relevant software
  • Good verbal and written English skills
  • Willing to work onsite in Buendia, Makati
  • Amenable working night shift
What can we offer you?
  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills
Our commitment to you
  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives
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