CSR for Healthcare Account

6 days ago

Makati City, National Capital Region, Philippines ISTA Solutions, Inc. Full time

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Client specific toles and responsibilities:

  • Provides customer support through different communication channels (Phone, email, chat).
  • Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
  • Collaborate with colleagues and different departments to resolve complex issues
  • Maintain accurate records on customer interactions, transaction, feedback, etc.
Requirements
  • At least 6 months BPO experience handling a Healthcare Account
  • Familiar with US Healthcare Insurance
  • Knowledge with Claims, Benefits, Denials is an Advantage
  • Good verbal & written English skills
  • Ability to display empathy and patience in addressing customer concerns
  • Strong problem-solving skills
  • Adaptability to a changing work environment
  • Ability to remain calm under pressure
  • Proficiency in using computer systems & relevant software
  • Willing to work onsite in Buendia, Makati or Shaw Blvd, Mandaluyong
  • Amenable working night shift
Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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