Cybersecurity Technical Operations Specialist

3 weeks ago


Metro Manila Philippines Buscojobs Full time

Technical Support Agent

Location: MOA, Pasay

Work Set Up: Hybrid (1-2x a month RTO)

Work Schedule: Night Shift (starts at 9pm)

Job Description

JOB CONTENT varies across postings but generally includes acting as the first level of support, providing timely and expert advice to customers, handling inquiries via email/phone/chat, prioritizing cases, and resolving technical issues related to SaaS applications. Knowledge of Service Cloud and similar support tools is a plus. Roles may require occasional ad hoc tasks aligned with Technical Support Agent duties and pay grade.

Responsibilities (common across postings)
  • Delight customers by providing timely, expert advice
  • Act as the first level of support for questions, issues, and common tasks
  • Prioritize cases and respond to inquiries with speed and precision
  • Use written and verbal communication to resolve complex, technical issues
  • Support the overall objective of the client/organization
  • Carry out ad hoc tasks or activities associated with Technical Support Agent functions
Qualifications (common across postings)
  • Bachelor’s degree or equivalent (some postings accept vocational IT)
  • 1+ year of experience in a customer-focused support environment
  • Experience providing support via email and phone
  • Experience troubleshooting SaaS applications
  • Experience with Service Cloud knowledge is a plus
Benefits / Perks (selected postings)
  • Hybrid work setup
  • Equipment provided (Laptop/Desktop)
  • Health insurance / benefits
  • Payslip bonuses and training opportunities
Application Details

Job type: Full-time

Application questions commonly include:

  • Years of experience in customer-focused support
  • Experience with email/phone support
  • Experience with SaaS troubleshooting
  • Experience with Service Cloud

Location notes: Pasay City-related postings may specify on-site or hybrid arrangements.

Other Postings (illustrative examples)

There are multiple similar roles listed for Technical Support/Rep and Desktop Support within Pasay City, often with focus on customer service, SaaS troubleshooting, API knowledge, and CRM usage (Zendesk, ServiceNow, JIRA, Freshdesk). These postings may include additional requirements such as night shift, project-based terms, or direct-hire status.

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