Business Process And Continuity Analyst

Role: Business Process and Continuity Analyst

Location: Hybrid in Makati City Office

About Us

At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact

Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

The Business Process & Continuity Analyst will support the development of structured process documentation and the preparation of a comprehensive Business Continuity Management (BCM) plan for the company. This role will be responsible for analyzing, documenting, and standardizing business processes across defined streams, while also ensuring resilience through effective continuity planning.

The ideal candidate will have strong skills in process mapping, documentation, risk assessment, and continuity planning, with the ability to translate business needs into clear, structured, and practical output.

• Collaborate with stakeholders to capture, analyze, and document business processes across in-scope streams.
• Develop clear and standardized process documentation (e.g., workflows, SOPs, guidelines, and reference materials).
• Support the creation and implementation of the Business Continuity Management (BCM) plan, ensuring alignment with organizational requirements and industry best practices.
• Conduct risk and impact assessments to identify potential disruptions and recommend mitigation strategies.
• Structure and maintain documentation in a way that is user-friendly, consistent, and scalable.
• Partner with business leaders and subject matter experts to ensure documentation and continuity plans are accurate, complete, and relevant.
• Support periodic testing, reviews, and updates of BCM plans.
• Ensure compliance with organizational policies and applicable regulatory/industry standards.

• Bachelor's degree in Business, Management, IT, or related field (or equivalent experience).
• Proven experience in process documentation, business analysis, or business continuity planning.
• Strong knowledge of process mapping tools (e.g., Visio, Lucidchart, BPMN, or equivalent).
• Familiarity with BCM frameworks (e.g., ISO 22301, NIST, or equivalent) is an advantage.
• Excellent written and verbal communication skills; able to create clear and concise documentation.
• Strong analytical, problem-solving, and stakeholder management skills.
• Experience working in a multinational or shared services/offshoring environment is preferred.

• Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance.
• Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces: Conducive to productivity and creativity.
• State-of-the-Art Security: Ensuring your safety and peace of mind.
• Game Rooms: Take a break and unwind with our recreational facilities.
• Competitive Compensation: Your talents deserve to be rewarded; we help you negotiate with our clients.
• Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community: Join a diverse and inclusive team that\'s dedicated to your success.
• Global Impact: Be part of something bigger and make a difference on a global scale.

If you're ready to join a dynamic team and be part of something truly special, we want to hear from you. Apply directly to this job ad, and let's forge a brighter future together.

hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.