Email Solutions Specialist

Posted today - Email Solutions Specialist jobs in Bacoor

Technical Support Representative — General

Overview

Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Appropriately and adequately communicate with customers

Responsibilities

• Provide production monitoring of data, error analysis, and serve as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.
• Work cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers.
• Submit/provide ideas/suggestions for new content to knowledge base.
• Perform other/additional duties and projects that may be periodically assigned and may require on-call and weekend rotation.

What it takes

• Working experience with Operating Systems (Unix/Linux and Windows).
• Working experience with Database (SQL, Oracle).
• Working experience with Active Directory.
• Electronic Data Interchange (EDI) knowledge preferred
• Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or may not be EDI savvy

Additional Notes

Global Job Posting Footers: Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles. At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.

Technical Support Manager

Job Summary:

A Service Supervisor is generally assigned for the upkeep of the company\'s assets deployed in different areas across the country via on-site and remote implementations. This person must be analytical and sufficiently trained in every aspect of the job. He/she is expected to deliver concise reports and outputs.

• Remote and on-site asset technical support, updating and documentation.
• Hardware and software installation and configurations; periodical on-site asset maintenance.
• Assists in research and development of IT hardware requirements.
• Monthly and concurrent processing of COP, COC, COI (Certificates of Performance, Completion, and Implementation).
• Oversee and manage the team.

Requirements

• At least a graduate of any Computer, IT, or related courses.
• With experience in remote and on-site technical support, hardware and software installation and configurations.
• Must have at least 3 years of experience on scope of work; worked as an IT/Computer technician from a reputable company.
• Must have no derogatory records; with 7 years minimum of experience; with team management experience.
• Willing to work onsite in Ortigas office; willing to do field work if needed.

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Technical Support Representative — Taguig

Location: Taguig, National Capital Region

Posted today

Overview

Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

• Responsibilities and qualifications are similar to the General role above, including delivering high-quality customer service and supporting Windows operating systems.

Technical Support Representative — Makati

Location: Makati, National Capital Region

Posted today

Overview

Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

• Responsibilities and qualifications are similar to the General role above, including delivering high-quality customer service and supporting Windows operating systems.

Technical Support Representative — Mandaluyong

Location: Mandaluyong, National Capital Region

Posted today

Overview

Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

• Responsibilities and qualifications are similar to the General role above, including delivering high-quality customer service and supporting Windows operating systems.

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Notes

COVID-19 considerations: Always

Equal Opportunity Employer and other notes preserved as in the original postings where applicable.

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