Finance Tower Manager – Accounts Receivable

Finance Tower Manager – Accounts Receivable (AR) Jardine Service Centre Philippines is a fully owned subsidiary of Jardine Matheson Group, a diversified Asian-based group with unsurpassed experience in the region. JSC provides back‑office support to the business units of Jardine Group by administering transactional and rule-based activities. We aim to deliver world‑class services to our internal customers in a cost‑efficient manner via process harmonization, application of state‑of‑the‑art technologies, automation, and process simplification. As part of our Jardine Service Centre services, we are establishing application support teams for target systems such as Microsoft Dynamics D365, Tagetik, ServiceNow, Workday, Peoplesoft, Salesforce and Mulesoft. Our aim is to provide better support, enhancements and to take advantage of SaaS product roadmaps and upgrades. About The Role We are seeking an experienced Tower Manager of Accounts Receivable (AR/OTC) to join the newly established Global Business Services (GBS) centre in Manila. The role will develop GBS strategy in finance, build operational capability, and lead GBS initiatives from ideation to service delivery. You will play a key part in the Jardines transformation program that encompasses a broad global scope and change mandate. By working closely with the GBS transformation and leadership team, Group and BU Finance Directors, you will have access to a diverse portfolio of businesses and industries, as well as the senior management team of a large conglomerate. The Tower Manager has management responsibility for the OTC organisation and accountability, ensuring that all operating and financial objectives are achieved. The Tower Manager is accountable for ensuring compliance with all relevant legislation and company policies and procedures. In this position you will oversee the design, development, and execution of standard global processes across the enterprise, as well as the daily performance of the OTC operations. The position provides overall stewardship, in collaboration with key stakeholders, to assure that quality, operating, financial, and customer satisfaction objectives are achieved. You will evaluate, recommend, prioritise, and oversee the deployment of relevant enabling technology, including identifying emerging software tools, conducting feasibility evaluations, and coordinating deployment. We expect a respected leader with a quantifiable history of success in delivering results within a large complex organisation. You will have strong business acumen, the ability to quickly assess an unfamiliar environment, and develop solutions that support the business strategy, critical objectives, and cultural norms. The role requires a player‑coach mentality, with the capacity to think strategically and also to roll up your sleeves and get into the work. RESPONSIBILITIES: Define and implement the global Order‑to‑Cash process roadmap to deliver targeted business benefits and ease of process use for end‑users. Key sub‑process components include credit management, invoice management/billing, collections, deduction management, cash application, exceptions, reporting and analytics. Collaborate with process stakeholders and peer process owners to ensure effective and efficient process operations, as well as the identification and leverage of cross‑process synergies. Ensure compliance with internal finance policies and statutory regulations. Coach and lead a team of people in a hybrid work environment. Define and implement KPIs and performance measures associated with the Order‑to‑Cash process. Lead benchmarking activities and continuous assessment of global process performance measures, driving measurable improvements over time. Maintain internal control compliance of the OTC function, including managing fraud risks, ensuring segregation of duties, facilitating audits, and reviewing non‑standardised processes. Accountable to drive global transactional process standardisation through best‑practice implementation, systems, and policies. Collaborate with IT on system implementation/enhancement initiatives that impact the Order‑to‑Cash process and deploy other enabling technologies such as metrics dashboards. Lead and contribute to the development and execution of leading‑practice and continuous improvement strategies. Stay abreast of the latest developments, best practices, and trends in assigned process workflows. Develop and maintain KPIs that demonstrate the effectiveness of the processes under management. Manage the performance of the OTC operation team by establishing performance objectives, providing career counselling, feedback, and guidance, and ensuring all policies are understood and adhered to. Oversee resource allocation for the organisation; organise people and work to support high‑quality customer service and low‑cost mission. Build a culture of high performance, healthy collaboration, and rapid development by setting high expectations, providing development opportunities, giving feedback and coaching, and recognising reward for high performance. QUALIFICATIONS: Bachelor's Degree in Accounting, Finance, Business Administration, or another related field. At least 5 years of experience in a related finance, Order‑to‑Cash leadership role. Experience working in a Shared Services or Hospitality environment is a must. Experience leading a transformational programme or enterprise‑wide change initiatives. Experience working for a multinational organisation and collaborating with colleagues internationally. Understanding of complex accounting, internal controls, financial systems, and processes. Direct experience with annual audits from a public company perspective. Knowledge of accounting standards and experience with controls – including testing and compliance reporting. Motivated individual who works well with others and thinks clearly under pressure. Prior experience in leading system and process changes. Exceptional problem‑solving ability individually or in a group setting. Ability to shift priorities quickly while maintaining organisation and control. Excellent verbal, written and people skills; ability to communicate with various levels within the organisation, including senior leadership. Strong negotiating and leadership skills with the ability to lead from the front to meet performance levels. Ability to travel 10–20% (domestic and international). We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. At JSC, we understand that the key to our success is our people. We invest in our people to ensure we have the right talent with the leadership and strategic skills the company needs for the future. We are an equal opportunity employer and do not discriminate on the grounds of sex, race, disability, family status, or any other factors. Come and explore with us #J-18808-Ljbffr