Client Analyst

1 day ago

Quezon City, Philippines TaskUs PH Full time

Job Overview This is your entry into the BPO industry which paves your way to becoming a successful Client Services professional. Think of yourself as the person who will liaise closely with Teammates and clients - to support, analyze, evaluate and resolve issues. So, not just anyone can be a Client Analyst. We are in search of the best of the best among teammates who pride themselves on being detail-oriented, and process-driven. We need your full concentration now because we’ll take you through what it takes to be the best Client Analyst Responsibilities You will be the go-to person who will support teammates on back-end concerns related to functionality, performance, reliability, stability and compatibility issues in their day-to-day tools and tasks You will be the first level of escalation in analyzing and resolving problems, working closely and in association with other concerned departments You will conduct audits per agent on a daily basis to ensure the quality of work and compliance with processes You will submit End of Shift Reports to support your study, evaluate information, and present analysis You will ensure that client complaint are resolved and not repeated in future You will submit weekly and monthly quality reports, identifying potential quality issues per defined process, and escalating quality issues immediately to management You will attend Weekly Business Reviews with assigned campaign TLs/OMs/Clients, and hold regular calibration sessions with your assigned teams You will be conducting side by side monitoring of tasks performed by teammates, and providing feedback sessions to teammates and team leaders You will isolate and report defects or problems; as well as verify solutions or fixes to ongoing issues Qualifications Looking for fresh graduates a degree in Business, marketing, or any related field Knowledge of customer service practices 1 to 2 years of previous experience in Sales, Marketing, or Customer Service roles is a PLUS Experience in conducting research and analytics, supported by strong computer proficiency skills Experience in mediation and conflict resolution techniques Excellent communication skills (verbal and written) Ability to express ideas, analysis, findings, formulate recommendations, etc. by means of clear and effective written and verbal communications Ability to acquire a greater understanding of business, economics, or relevant subject under study, through the application of research methodologies Ability to identify patterns or connections between situations that are not obviously related, and identify key or underlying issues in complex situations Able to focus efforts on discovering and meeting the client’s needs Passionate about working well and surpassing standards of excellence Able to work cooperatively with others, to be part of a team, to work together, as opposed to working separately or competitively Capable of good judgment #J-18808-Ljbffr

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