Operations Manager

6 days ago


Makati, Philippines One Outsource Direct Corporation Full time

Job Description Key Responsibilities Strategic Planning & Execution: Develop and implement operational strategies that align with the company's long-term objectives. You'll analyze data and metrics to identify areas for improvement and drive a culture of continuous enhancement. Team Leadership: Lead, mentor, and manage a diverse team of operations professionals. Foster a positive and high-performance work environment, and ensure team members have the resources and support they need to succeed. Process Optimization: Design and implement efficient workflows and procedures to improve productivity, reduce costs, and enhance service delivery. You'll be responsible for identifying and eliminating bottlenecks in our operational processes. Quality & Compliance: Oversee quality control measures to ensure services and products meet our high standards. You'll also ensure all operational activities comply with relevant legal and regulatory requirements. Budget Management: Manage the operational budget, including forecasting, resource allocation, and cost-control initiatives. You'll be expected to find ways to maximize profitability without compromising quality. Cross-Functional Collaboration: Work closely with other department heads (e.g., Sales, Marketing, Finance) to ensure seamless communication and a unified approach to achieving company goals. Reporting & Analysis: Prepare and present regular reports on operational performance, key metrics, and strategic initiatives to senior management. Qualifications Experience 2–3 years of operations management experience, with proven leadership background. Proven experience in a BPO (Business Process Outsourcing) or similar service-oriented industry is a strong plus. #J-18808-Ljbffr



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