
Operations Manager
3 days ago
Overview
- Develop and implement tailored operational strategies to boost efficiency, profitability, and customer satisfaction across all departments.
- Work closely with executives to ensure operational alignment with business goals and brand standards.
- Lead and mentor a team of operations personnel, fostering a high-performance culture through training, coaching, and continuous development.
- Oversee scheduling, task delegation, and productivity management across retail, logistics, and service teams.
- Supervise customs clearance, import/export documentation, and coordination with overseas suppliers and contractors.
- Optimize inventory flow and product availability across retail locations, including forecasting and restocking.
- Maintain a seamless customer experience by aligning service delivery, store readiness, and staffing.
- Resolve escalated operational issues and implement long-term solutions. Liaise with franchisees, intercompany stakeholders, and expat team members, ensuring cohesion and communication across all units.
- Support real estate activities including leasing negotiations and site readiness for store rollouts.
- Monitor KPIs such as sales throughput, fulfillment speed, service quality, and cost controls to inform continuous improvement.
- Use insights to refine operational processes, staffing models, and resource allocation.
- Ensure all operations comply with industry regulations, health and safety laws, and internal quality protocols.
- Minimum 5+ years of proven experience in operations management, ideally within cosmetics, beauty, high-end retail, or related fields (restaurant, kiosk, or FMCG industry experience also considered).
- Strong leadership skills with a demonstrated ability to inspire, direct, and grow cross-functional teams.
- Proven expertise in customs coordination, product logistics, contractor management, and international supplier liaison.
- Familiarity with leasing, facility operations, and the ability to coordinate across multiple departments and stakeholders.
- Experience working with foreign nationals/expats and diverse multicultural teams.
- Must hold a valid driver’s license and be able to travel locally as needed
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