Lead Problem Management Associate
2 days ago
Join us at The Depository Trust & Clearing Corporation (DTCC) as a Lead Problem Management Associate (EMEA Shift) . Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. Pay And Benefits Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote. The Impact You Will Have In This Role The Lead Problem Management Associate plays a pivotal role in overseeing the entire lifecycle of IT problems, from identification and investigation to documentation, critical issue, and resolution. This critical position is dedicated to minimizing the adverse impact of IT incidents on the business by conducting thorough root cause analysis and proactively preventing the recurrence of issues. Your Primary Responsibilities Identify and classify problems and their root causes Coordinate with IT teams to design and implement problem solutions Handle problem lifecycle from identification to closure Develop strategies to prevent recurring incidents Document all problem management activities Create and handle problem records Coordinate with incident management teams to minimize the impact of incidents Generate reports and statistics on the performance of problem management process Provide training to other teams regarding problem management processes Ensure compliance with all regulatory reporting procedures related to problem management. Qualifications Minimum of 6 years of related experience Bachelor's degree preferred or equivalent experience Must be amenable to work Mid shift (4pm to 1am Manila time) Talents Needed For Success Proven work experience as a Problem Manager or IT Risk Management. Experience in IT service management and ITIL processes. Strong problem-solving skills. Excellent communication and coordination skills. Ability to work with cross-functional teams and manage multiple tasks simultaneously. Knowledge of ITSM tools such as ServiceNow. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. #J-18808-Ljbffr
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Lead Problem Management Associate
2 weeks ago
Manila, National Capital Region, Philippines DTCC Candidate Experience Site Full time ₱900,000 - ₱1,200,000 per yearAre you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the...
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Lead Problem Management Associate
2 weeks ago
Manila, National Capital Region, Philippines The Depository Trust & Clearing Corporation (DTCC) Full time ₱1,200,000 - ₱2,400,000 per yearAre you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and...
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Lead Problem Management Associate
2 weeks ago
Manila, National Capital Region, Philippines Depository Trust & Clearing Corporation Full time ₱1,200,000 - ₱2,400,000 per yearAre you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills...
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Problem Management Analyst
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, Metro Manila, Philippines Buscojobs Full timeProblem Management Analyst - Makati Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow. Your team : Support our Global IT Service Desk/User Support team by performing the activities associated with ticket lifecycle management. Your mission : Drive the...
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Critical Incident, Change And Problem Lead
1 week ago
, Metro Manila, Philippines Buscojobs Full timeJob Description Critical Incident Change And Problem Lead Posted today Responsibilities Incident & Problem Management: Provides direction in end-to-end incident management, ensures SOPs are followed to restore IT services within SLA, maintains communications with key IT and business stakeholders, coordinates critical incidents, prepares incident reports, and...
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Manila, National Capital Region, Philippines Five9 Full time ₱900,000 - ₱1,200,000 per yearJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...
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Manila, National Capital Region, Philippines Five9 Full time ₱900,000 - ₱1,200,000 per yearJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...
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, Metro Manila, Philippines Ciena Full timeOverview Ciena is seeking a Critical Incident, Change and Problem Lead in the National Capital Region, Philippines. The role focuses on service restoration, problem resolution, and change management to drive operational excellence and improve service reliability. Responsibilities Lead critical incidents to restore services quickly and effectively, ensuring...
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Incident and Problem Management Consultant
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Lead Buyer
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, Metro Manila, Philippines Fleet Management Limited Full timeJoin to apply for the Lead Buyer role at Fleet Management Limited Our 30-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650+ diverse types of vessels. Headquartered in Hong Kong SAR, China, we operate on a global scale...
