Team Lead

Position Team Lead (Account Coordinator) Location 1880 Eastwood Ave, Quezon City Work setup & shift Onsite | Night Shift Benefits Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Job Summary The Team Lead (Account Coordinator) is responsible for leading and supporting a team to deliver excellent service and meet performance goals. The role involves hiring and onboarding new team members, providing hands‑on training, and offering regular coaching to help the team succeed. The Team Lead monitors both individual and team performance, reviews quality through calls and reports, and provides constructive feedback to encourage improvement. They also ensure that service levels and customer satisfaction goals are met while maintaining a positive, customer-focused culture. Additionally, the Team Lead acts as the main communicator between the team and company leadership, sharing updates, recognizing achievements, and identifying opportunities to improve processes and overall efficiency. The ideal candidate has strong leadership experience in sales or operations within the financial services or technology industry, with proven ability to manage large teams and uphold high service standards. Key Responsibilities Review job descriptions and ensure recruiting partners are delivering a pipeline of strong candidates. Screen job candidates for required skills and culture fit; build a great team. Onboard new team members with hands‑on training and regular coaching. Establish critical early‑stage processes such as job shadowing, buddy system, team ice‑breakers, team lunches, so that your team members know you are building an excellent organization. Train personnel to excel in their roles and ensure they stay up to date as processes evolve and improve. Monitor qualitative individual performance through regular call monitoring, email review, and QC. Provide regular feedback to your team on their performance against goals, interpersonal behavior, and opportunities for improvements, positively reinforcing the good and quickly eradicating the not‑so‑good. Monitor quantitative team performance against SLAs, CSAT goals, and KPIs, and deliver regular reports to your Point colleagues on these metrics. Identify opportunities for improvement and propose them for implementation. Lead, coach, recognize, and mentor your team to build an exceptional customer‑centric culture. Work directly with your Point colleagues to prioritize and implement process improvements and new initiatives. Act as the primary communicator between Point and your team. Act as the voice of your team and advocate on their behalf with leadership and other departments, highlighting and reporting on their achievements. Qualifications A minimum of 5 years of people management experience, preferably in Sales and Operations driven organizations in the financial services and/or technology industry. 8+ years of professional experience. Bachelor's degree (from a top 15 university). Experience managing teams of 20+ preferred with experience successfully managing quota‑carrying teams required. Managed a team of eight or more individual contributors, helping them attain their goals month over month. 2+ years with a consumer finance company required. Mortgage experience strongly preferred. Exceptionally high service standards and dedication to delivering a world class customer experience. Leads by example – embedding integrity, trust, and transparency into everything you do. The ability to effortlessly connect and communicate business strategies with day‑to‑day operations. Experience collaborating with Compliance and Regulatory teams and view this partnership as the foundation for success. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. Terms & Conditions Terms & conditions apply #J-18808-Ljbffr