Are you a people person and has the passion to lead people- Join us and be a Project Leader

• Complete the online application form. Make sure you follow the instructions carefully and provide all the required information. DO NOT use special characters.

• Don't forget to ace your Prevue Assessment together with the Language Proficiency Test to be invited for an interview.

Prevue Assessment is a series of online tests that measure various aspects such as abilities and personality, including verbal and numerical reasoning, emotional intelligence, and work style preferences.

• Each role will require you to undergo every step of the application process.

Schedule: US Time Zone, 8:00 AM - 5:00 PM EST

Status: Full-Time Independent Contractor

SMART VAs is a one-stop-shop virtual assistant agency offering a wide array of virtual assistant services through continuous collaboration with Savvy, Motivated, Adept, Responsible, and Trustworthy individuals.

As SMART VA, you must be creative and genuine in helping our clients complete their needs. You must be savvy, motivated, and adept in managing your client's projects and ensure that every output produced is backed by effective strategies and research. Ultimately, a SMART VA must be responsible and trustworthy regarding our relationships with our clients in terms of tasks and confidential matters.

The adjectives that describe what it takes to be a SMART VA is rooted in the idea that each member can independently work on their own. One of the basic principles of SMART VAs is delegation, which means we give our virtual assistants the optimum amount of freedom and authority to accomplish their tasks and responsibilities.

To stay S.M.A.R.T., our virtual assistants uphold our core values: Love, Others Focus, Value-Adding, and Enthusiastic . The reason behind those core values is that we want the working environment to be full of love , where our virtual assistants love what they do and project that love into passionate and quality outputs. More so, we also expect our V.A.s to be humble and dedicated to doing good for others . Despite the challenging demands of their duties, we want our V.A.s to remain steadfast in providing services that are value-adding to the company and its clients. Lastly, our virtual assistants should be filled with enthusiasm to face each working day along with the other core values.

To know more about being a SMART Virtual Assistant, head onto our website at .

WHY CHOOSE SMART VAs

• Permanent Work-from-Home . You can work from the comforts of your own home.
• We are a Team.
  • If you need assistance with your current tasks, our Subject Matter Expert is there to help you.
  • You will have Project Leaders who will guide you through your projects.
  • We have a trained backup to cover vacations or sickness.
  • You are not alone. We have co-working sessions so that you won't get bored during your shifts.
• We love to see you grow. We have upskilling sessions, especially for those who want to help more businesses.
• We have a family-based work environment. The Leadership Team is like a family. You can even talk directly to the CEO/Owner and/or COO if needed.
• We have lots of virtual and face-to-face engagements.
  
  • Team Fellowship
  • Community Outreach
  • Weekend Face-to-Face Bonding
  • Team Building
• We care. Our Culture Ambassador ensures everyone's physical and mental health are in great condition.
• We have various Incentives Programs.
  • Performance Bonuses
  • Referral Bonus
  • Tenureship
  • Health Card
  • Leave Credits

JOB DETAILS

• Leadership skills
• Decision-making skills
• Team Player
• Organizational and time-management skills
• Proven work experience as a team leader or supervisor
• Knowledge in Digital Marketing is a plus
• Can work full-time EST hours
• Excellent communication skills (spoken and written)

• Set clear team goals and KPIs to help your team of VAs achieve client/task goals
• Delegate tasks and set project deadlines in coordination with your client
• Manage and monitor day-to-day teams' operation and performance and report on metrics through the following tasks:
  • Weekly Time Usage Reports and TWQC
    • Check time usage of VAs for tasks assigned by the client
    • Send time usage reports to clients every Monday or Tuesday
  • Task Management
    • Checking of VAs' output (depends on the VA and/or client)
    • Admin reporting sheets
      • Coffeetalk
      • Masterfile
      • WBR
      • Coaching Log Sheet
      • VA Scorecard Sheet
      • Timelog Correction Approval
      • OT Approval
      • Time Off Request Approval
  • Meetings
    • Internal Meetings (company)
      • SUM
      • Monthly Collabs
      • Monthly Ops Fellowship
      • Team Fellowship
      • End of Week Reports
      • Urgent - Ops Meeting - Coworking
      • 1:1s With Leadership Team
    • Internal Meetings (project/client)
      • Project Support
      • VA Check In
      • Urgent Project Meetings - unplanned
    • External Meetings
      • Scheduled touch base calls
      • Client Concerns and Escalations
      • Urgent Meetings - Unforeseen calls
      • Best practices: 5-10 minutes window for VAs to prepare for the touch base call (10-30 minutes for new clients/red clients)
      • Debrief meeting - if they understand the meeting
• Do (a minimum of) bi-monthly VA performance evaluation and communicate their performance
• Create and monitor execution of action plans to improve VA performance and behavior
• Create a healthy and motivating work environment and atmospher e for team members, regardless of rank or position, and clients
• Motivate and engage team members through monthly team meetings, bi-monthly team fellowships, and other company activities
• Partner with the Learning and Development Team to recommend training needs and follow through on VA coaching
• Handle clients up to a maximum of 1,000* consolidated hours and maximize resources (email and other communication platforms like Dialpad) to ensure bullets listed below for customer concerns are achieved
• Resolve customer concerns, including but not limited to:
  • Guide new clients through our Onboarding Process to manage expectations and set the partnership up for success
  • Meet and communicate with clients on a regular basis for relationship building , task progress discussion, new task discussion, and overall feedback to ensure client satisfaction and retention
  • Delegate new tasks to the right VAs which may including identifying the right VA for the task
  • Monitor progress of tasks (and VAs assigned to work on the task) against set deadlines on project management tools being utilized
  • Review the output done by VAs assigned to tasks prior to sending to client
  • Communicate challenges with clients to address possible concerns with task completion and satisfaction
  • Manage overall project; clients, tasks, VAs, to avoid escalation and attrition
  • Ensure creation of Standard Operations Procedures for proper turnover of tasks when necessary
  • Gather feedback from clients on a regular basis (or following the timeline set by the company)
• Other tasks assigned by the CEO, COO, and Operations Manager (or Sr. Project Leader)

ADDED BENEFITS

• Leave Credits
• Stars
• HMO
• Internet Allowance
• Annual Appraisal

APPLICATION PROCESS

• Application Form
• Prevue Assessment
• Language Proficiency Assessment
• Virtual Initial Interview
• Virtual Skillset Interview & Assessment
• Virtual Interview with Mr. Ames
• Reference Check
• Job Offer
• Onboarding

All applicants who are offered employment with the Company will be subjected to a check of their background, including employment, and employment verification.